Airline Passenger Assistant (Wheelchair Agent) – Tip‑Eligible

ABM industries; Phoenix (AZ); On-site; USD 18,000 - 23,000; Full time

Job summary

ABM Industries in Phoenix, AZ is seeking an Airline Passenger Assistant (Wheelchair Agent) to provide wheelchair assistance and exceptional passenger service. The role emphasizes safety, courteous interaction, and coordination with dispatch and gate agents.

The position requires no prior experience or education, with on-the-job training available and a full-time schedule that includes weekends. ABM supports veterans and offers a benefits package.

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.
• One year of customer service experience preferred.

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Skills

Customer service

Interpersonal skills

Education

No high school diploma or GED required

Job description

ABM Industries in Phoenix, AZ is seeking an Airline Passenger Assistant (Wheelchair Agent) to provide wheelchair assistance and exceptional passenger service. The role emphasizes safety, courteous interaction, and coordination with dispatch and gate agents.

The position requires no prior experience or education, with on-the-job training available and a full-time schedule that includes weekends. ABM supports veterans and offers a benefits package.