Airline Passenger Assistant/Dispatcher

ABM Industries Inc.; Reno (NV); On-site; Full time

Job summary

ABM Industries Inc. is seeking an Airline Passenger Assistant, also known as a Wheelchair Agent, responsible for providing assistance to passengers needing wheelchair service. This role emphasizes customer service skills with a pay rate of $13/hour plus tips, along with a comprehensive benefits package and on-the-job training.

Benefits

Comprehensive benefits package

On-the-job training

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.
• Preferred: One year of customer service experience.

Responsibilities

• Transport passengers safely in wheelchairs within the site.
• Assist passengers with baggage retrieval.
• Complete thorough Incident Reports.

Skills

Customer Service

Interpersonal Skills

Education

No high school diploma required

Job description

Job Summary Details:
The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week. Pay Rate: $13/hour plus Tips Schedule: 4pm-Closing
Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visitABM Employee Benefits| Front Line Team Members| (Programa de Beneficios de ABM)

BasicQualifications:
• Must be 18 years of age or older • No high school diploma, GED or college degree required • No experience required and on the job training provided
Preferred Qualification:
• One (1) year of customer service experience preferred
Responsibilities:
• Follow safety precautions at all times while transporting passengers • Positive interpersonal interaction with passengers • Comply with all Client and/or site security requirements and processes • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds • Assist passengers with baggage retrieval and transport, if necessary • Coordinate assignments with dispatchers and gate Agents, if necessary • Complete thorough Incident Reports
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1