Airline Customer Service Representative/ Ground Operations Agent (Part-Time)

Washington County; Texas; On-site; USD 10,000 - 60,000; Part time

Job summary

A leading county is seeking a part-time Airline Customer Service Representative/Ground Operations Agent at the Regional Airport. The role includes providing customer service, handling baggage, and managing ticket sales. Ideal candidates should have a high school diploma, basic math skills, and a friendly demeanor.

Qualifications

• Must be at least 18 years old and have basic math skills.
• Customer service or sales background preferred but not required.
• Ability to handle cash for ticket sales.

Responsibilities

• Represent the airline to passengers and assist with ticket sales.
• Provide information and direction to passengers entering the terminal.
• Handle baggage loading and unloading for flights.

Skills

Customer service

Multi-tasking

Basic math skills

Education

High school graduate or equivalent

Job description

Airline Customer Service Representative/ Ground Operations Agent (Part-Time)

• Posted: February 28, 2025
• Airport
• Washington County

Job Description:

JOB TITLE: Part-Time Airline Customer Service Rep

/ Ground Operations Agent

GRADE 3

DEPARTMENT: Regional Airport FLSA STATUS: Non-exempt

REPORTS TO: Airline Station Leader

GENERAL DEFINITION OF WORK:

This position is responsible for providing customer service to all customers and will include ground operations, aircraft cleaning and security for inbound/outbound flights. Direction is provided by the Airline Station Leader with supervision under the Airport Director.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes.
• Passenger check-in including the movement of checked baggage.
• Provide airline information to passengers as required.
• Greet passengers as they enter the terminal and provide direction to the airline ticket counters.
• Assist in passenger boarding, including training to drive jet bridge.
• Assist in preparation and completion of all paperwork associated with the aircraft
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal aircraft in/out of gate area.
• Upon hire, required to complete all computer-based training and on job training within 60 days.
• Required to do monthly computer-based training.
• Training classes shall include (but not be limited to): De-icing, Ground Security Coordinator, Designated Ramp Observer, Customer Service Agent/Gate Agent, Left Wing, Right Wing, Lead Marshaller, FCA, Snack Bar attendant.
• Perform related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

The customer service representative is expected to be friendly, prompt, and courteous. You will provide aid passengers who are checking-in, making reservations, rebooking a flight, and checking-in baggage. You will also escort passengers to the boarding gate, push wheelchairs, and answer any questions that passengers may have. You will be required to know the procedures for unaccompanied minors, law enforcement officers, Hazmat, and the guidelines for accepting airfreight. Agents are required to help resolve customer complaints in a calm manner. Ability to deal well with sometimes impatient or angry customers can be an important part of the job. Provide information by public address system or otherwise about aircraft boarding, including news, such as flight delays and cancellations due to weather or mechanical problems with the aircraft.

EDUCATION AND EXPERIENCE:

This is an entry-level position, and any necessary training will be provided by the airline. Customer Service Representatives should be high school graduates (or equivalent) and be at least 18 years old. You will need to have basic math skills and will usually handle money for tickets. Customer service or sales background with an airline is preferred but not required.

PHYSICAL REQUIREMENTS:

Agents must have the ability to repeatedly lift luggage that may weigh up to 60 or more pounds. Customer service/Ground Operations Agents will be required to perform other jobs including baggage handler, ramp agent, gate agent, and more. Must have the ability to enter ticket information and check scheduling via computer. Agents should have computer proficiency with a minimum typing skill of 30 wpm.

Must have the ability to read, write, and speak clear English. Valid MD Class C driver’s license or equivalent from another state is required. You will wear the assigned clothing items and to be always well-groomed.

Multi-tasking abilities are a must.

The worker is subject to inside and outside environmental conditions, extreme cold, extreme heat, noise, hazards, and atmospheric conditions. The worker may be exposed to blood borne pathogens and may be required to wear specialized personal protective equipment.

SPECIAL REQUIREMENTS:

Successfully background investigation is also necessary with no criminal history, and this will typically go back 10 years or more. Along with it, you will need to be able to qualify for a government airport ID and pass a drug test. At HGR, security clearance is needed. Staff can expect to work almost any shift because airline counters are often open at various times throughout the year including weekends and holidays. Flexibility is a must.

Revised: 2/2016, 1/2019, 12/5/2023

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Applicant must be legally authorized to work in the United States and willing to provide unexpired USCIS Form I-9 employment eligibility verification documentation upon request.

SALARY: Grade 3(1) $17.85

Ready to get started? Apply for the Airline Customer Service Representative/ Ground Operations Agent (Part-Time) position now!

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Job Application Information

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.

INSTRUCTIONS: Applications are only accepted for posted positions. All applicants must provide a complete application for each position.

For more information contact:
WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES
100 W. WASHINGTON ST., Room 2300
HAGERSTOWN, MD 21740-4735
Telephone: [phone]
Fax: [phone]
Deaf and Hard of Hearing Call 7-1-1 for MD Relay

Do you feel you can perform all the functions related to the job? Yes No

Are you willing to take a physical examination? Yes No

Positions that involve working with minors require finger-printing and a background check. Are you willing to complete? Yes No

Are you willing to undergo an alcohol and/or drug test? Yes No

Have you ever applied for employment with Washington Co.? Yes No

Have you ever been employed with Washington Co.? Yes No

If you have been employed with Washington County:

Date(s)

Department

Give a brief statement in your own words on why you would like to work for Washington County

Driving Record

Drivers License Number

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State

Exp. Date

Do you currently have any active motor vehicle “points” on your driving record? Yes No

If yes, how many points?

Education & Training

Do you have a high school diploma or GED? Yes No

If not, what is the highest grade completed?

Name, City, State of Last High School Attended

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If you have a GED:

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Major

Degree

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Other Qualifications Data Entry or Key Boarding Skills (enter your wpm speed below) Power Tools or Motor Equipment (list tools and equipment below) Computer Skills (list specific hardware and/or software below) Other (list below)

Other Qualification Details

General Information

INSTRUCTIONS: The information listed below must be completed by all applicants. Failure to complete this information truthfully may result in disqualification from consideration for County employment. Affirmative responses to these questions will not automatically exclude you from employment consideration. Applicants may attach additional sheets if necessary:

Have you had any disciplinary actions taken against you by any previous employer? No Yes

Please describe the facts and circumstances:

Have you ever been discharged or asked to resign from any position for any reasons other than disability? No Yes

If yes, please explain.

Employment & Training

Employer 1

Name of Employer

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Job Title

Did you supervise other employees? Yes No

Job Titles of Those You Supervised

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Job Duties

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Employer 2

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Job Titles of Those You Supervised

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Job Duties

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Employer 3

Name of Employer

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Type of Business

Supervisor’s Name and Phone Number

Job Title

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Job Titles of Those You Supervised

Dates of Employment

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Employment References

Each applicant is required to provide 3 references

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Address

Phone

Relationship

Pre Employment Statement

PRE-EMPLOYMENT STATEMENT

READ CAREFULLY BEFORE SUBMITTING FORM

I certify that, if employed, I will produce documents to establish that I am legally able to work in the United States. I understand that a final employment offer is contingent upon completion of INS Form I-9 and receipt of acceptable documentation at the time of hire.

In the event that I am provided a conditional offer of employment, I consent to taking an employment physical examination to include an alcohol and drug screen and such future physical examinations as may be lawfully required by the County. I authorize the County to contact my previous employers, if necessary, and obtain employment information from them, and to further investigate the truthfulness of my application, including review of my motor vehicle record and such future periodic review as may be lawfully required by the County.

I certify that answers given herein are true to the best of my knowledge.

I understand further that any false answers or statements or misleading omissions made by me on this application, in any interview for employment, in connection with the above mentioned investigation, or in any physical examination shall be sufficient grounds for my rejection as a candidate for employment or for immediate discharge, if discovered after my hiring.

I AGREE THAT EMPLOYMENT WITH WASHINGTON COUNTY IS AN “AT-WILL” EMPLOYMENT RELATIONSHIP. AT-WILL EMPLOYMENT MEANS THAT EITHER THE EMPLOYER OR THE EMPLOYEE MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME FOR ANY REASON, WITH OR WITHOUT NOTICE, AND WITH OR WITHOUT CAUSE. I ALSO AGREE THAT NO REPRESENTATION BY ANY COUNTY OFFICIAL OR SUPERVISOR AND THAT NO PROVISION OF THE EMPLOYEE HANDBOOK, ANY PERSONNEL REGULATION OR ANY OTHER EMPLOYMENT RELATED PRACTICE OR PROCEDURE, ORAL OR WRITTEN, SHALL BE EFFECTIVE TO CHANGE THE “AT-WILL” NATURE OF EMPLOYMENT WITH WASHINGTON COUNTY.

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Affirmative Action & Race Information

APPLICANT DATA RECORD

Applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.

As an employer, we comply with all government regulations and any applicable affirmative action responsibilities.

Solely to help us comply with any applicable government record keeping, reporting and other legal requirements, please fill out the Affirmative Action Survey below. We appreciate your cooperation.

This Affirmative Action Survey data, which you provide voluntarily, will be kept separate and confidential from this Application for Employment.

AFFIRMATIVE ACTION

Government agencies require periodic reports on the sex, ethnicity, disability, and veteran status of applicants. This data is for analysis and affirmative action only.

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Special Employment Notice to Disabled Veterans, Vietnam Era Veterans, and Individuals with Physical or Mental Handicaps

Government contractors are subject to 38 USC 2012 of the Vietnam Era Veterans Readjustment Act of 1974 which requires that they take affirmative action to employ and advance in employment qualified disabled veterans and veterans of the Vietnam Era, and Section 503 of the Rehabilitation Act of 1973, as amended, which requires government contractors to take affirmative action to employ and advance in employment qualified handicapped individuals.

If you are a disabled veteran, or have a physical or mental handicap, you are invited to volunteer this information. This information will be treated as confidential. Failure to provide this information will not jeopardize or adversely affect your consideration for employment.

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FMCSA

FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse

I hereby provide consent to Washington County Board of Commissioners to conduct a full query of the FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse ( Clearinghouse) to determine whether drug or alcohol violation information about me exists in the Clearinghouse.

I understand that if the full query conducted by Washington County Board of Commissioners indicates that drug or alcohol violation information about me exists in the Clearinghouse, FMCSA will not disclose that information to Washington County Board of Commissioners without first obtaining additional specific consent from me.

I understand that Washington County Board of Commissioners will conduct annual limited queries as required by FMCSA.

I further understand that if I refuse to provide consent for Washington County Board of Commissioners to conduct a limited query of the Clearinghouse, Washington County Board of Commissioners must prohibit me from performing safety- sensitive functions, including driving a commercial motor vehicle, as required by FMCSA’ s drug and alcohol program regulations.

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