Airline Lounges General Manager

Sodexo Group; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Sodexo Live! is seeking a General Manager for the Cathay Pacific Lounge at Harvey Milk International Airport. This hands-on role involves overseeing daily operations, managing staff, and ensuring exceptional guest experiences in a premium environment. Ideal candidates will have strong leadership skills and food & beverage experience.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

Qualifications

• Minimum 5 years management experience in a similar role.
• Experience in a union environment preferred.
• Strong communication skills and ability to manage multiple priorities.

Responsibilities

• Oversee daily food operations and ensure high-quality service.
• Achieve financial targets and maintain client relationships.
• Motivate and develop frontline staff.

Skills

Leadership

Customer Service

Food & Beverage Knowledge

Financial Management

Team Management

Education

Bachelor’s Degree or equivalent experience

Tools

Automated Food Inventory Systems

Job description

Role Overview

Sodexo Live!'s Airport Lounge Segmentis seeking aGeneral Manager for our premium client,Cathay Pacific Airlines Loungeat Harvey Milk International Airport in San Francisco, CA. Our premium lounges are dedicated space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the full-service bar. We are seeking a dynamic and energetic manager who is focused on elevating guest experience.

As the General Manager of the Cathay Pacific Lounge, you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance care (custodial staff) for this club that serves their passengers daily.. This is a hands-on management role and will be very active in daily service operations. The ideal candidate will have food & beverage knowledge/experience, a strong eye for detail, overall excellent service standards and most important, be a true team leader. As the General Manager you will also be responsible for financials and cost controls.

What You'll Do

The successful candidate will:

• have oversight of daily food operations and deliver a high-quality product;
• achieve company and client financial targets and goals;
• develop and maintain client and customer relationships;
• motivate, coach, mentor and develop frontline (hourly) staff; and/or
• ensure Sodexo standards are met to include compliance with company food and physical safety programs.
• Fully versed in Profit and Loss, inventory and fiscal responsibilities of operatinga stand alone business.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Is this opportunity right for you? We are looking for candidates who:

• have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
• have worked in aUNIONenvironment;
• GM level experience in an elevated, to fine dining, concept or location;
• experience in premium suites/arenas services, cruise lines, premium high volume catering preferred;
• possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
• exhibit flexibility to take on additional responsibilities as needed;
• demonstrate working knowledge of automated food inventory, ordering, production and management systems;
• has experience in financials, preparation and oversight.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degreeor equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years