Airline Customer Service Senior Supervisor in EWR Airport

Hallmark Aviation; Newark (NJ); On-site; USD 64,000 - 90,000; Full time

Job summary

A leading company in the airline industry is seeking an Airline Customer Service Senior Supervisor at Newark Airport. This role involves supervising staff, ensuring high service quality, and managing operational processes. Applicants should possess strong leadership and organizational skills, as well as prior airline experience, to excel in a fast-paced environment.

Qualifications

• 5 Yrs of Airline Experience preferred.
• Minimum 4 yrs Airline Supervisor Experience preferred.
• Ability to work varied hours.

Responsibilities

• Provide hands-on supervision of the staff.
• Ensure customer relations support and service level agreements.
• Recruit, interview, and hire staff.

Skills

Leadership

Interpersonal Skills

Customer Service

Organizational Skills

Problem-Solving

Communication

Education

High School Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Job description

Airline Customer Service Senior Supervisor in EWR Airport

Join to apply for the Airline Customer Service Senior Supervisor in EWR Airport role at Hallmark Aviation

Airline Customer Service Senior Supervisor in EWR Airport

17 hours ago Be among the first 25 applicants

Join to apply for the Airline Customer Service Senior Supervisor in EWR Airport role at Hallmark Aviation

Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements And Skills Needed

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

Specific Duties Include

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficiency

Basic Math Skills: Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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