Airline Customer Service Agent

Trego-Dugan Aviation Inc; Valparaiso (FL); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Flight benefits

Paid time off

Starting wage $17.00 per hour

Job summary

Trego-Dugan Aviation Inc is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport. This role focuses on total customer service, including ticketing, baggage handling, and passenger assistance.

Starting wage is $17.00 per hour with flight benefits and paid time off. Candidates must pass a 10-year background check and pre-employment drug test, have a valid driver's license, and be able to work nights, weekends, and holidays.

Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Knowledge: Possess basic computer skills with the ability to type 25 wpm
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Attend and successfully complete required training.
• Read and write English.
• MUST be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Process Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Complete ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English, bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed.
• Other duties as assigned.

Skills

Communication skills

Customer service experience

English proficiency

Attention to detail

Education

High school diploma

Tools

Basic computer skills

Typing 25 wpm

Job description

Shift availability

Hiring for all shifts - you must be able to work the hours you are hired for.

Current Shifts

• AM 3:45 AM - 11:45 AM
• MID 10:00 AM - 6:30 PM
• PM 5:30 PM - 3:0 AM

Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport

• Starting wage $17.00 per hour
• Flight Benefits
• Paid Time Off
• Must have a valid driver's license.
• Must pass a 10-year background check and pre-employment drug test.
• Available to work nights, weekends, and holidays
• Must be able to complete required training.

General Purpose Of Job

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties And Responsibilities

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English, bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.
• Other duties as assigned.

Competency/Behavioral Requirements

Be pleasant with others on the job and display a good-natured, cooperative attitude.

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.

Willingness to take on responsibilities and challenges.

Be sensitive to others' needs and feelings and be understanding and helpful on the job.

Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Knowledge: Possess basic computer skills with the ability to type 25 wpm
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Attend and successfully complete required training.
• Read and write English.
• MUST be able to work a flexible schedule including nights, weekends and holidays.