Aire Serv Service Manager

Aire Serv; Victoria (TX); On-site; USD 68,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Company vehicle

Fuel card

Phone

Training support

401(k)

Job summary

Aire Serv of Victoria is hiring an HVAC Manager to lead our Service and Install teams in Victoria, TX. This in-person role balances 80% office work—planning, coaching, reviewing metrics—and 20% field work on installations and diagnostics.

You will develop technicians, drive KPI-based performance, ensure EPA compliance, and report weekly to the Owner. Base salary ranges $68k–$88k with a quarterly bonus potential tied to department results.

Qualifications

• 5 or more years of residential HVAC experience, including service and installation.
• 2 or more years leading people as a service manager, install manager, field supervisor, or lead technician.
• Strong diagnostic and technical knowledge of residential split systems, heat pumps, and light commercial equipment.
• EPA 608 Universal certification.
• Comfortable with field service software and basic reporting. ServiceTitan experience strongly preferred.
• Ability to read and act on KPIs, job costing, and basic department financials, or a strong desire to learn.
• Clear communicator who can coach, hold people accountable, and handle difficult customer and employee conversations with professionalism.
• Valid Texas driver's license, clean driving record, and ability to pass a background check and drug screen.

Responsibilities

• Lead the service and install teams day to day, partnering with CSRs and dispatch to put the right technician on the right call.
• Plan and schedule installs, run pre-job reviews, and perform quality checks so every install is done right the first time.
• Recruit, train, and develop technicians, installers, and apprentices, and build a clear path for each of them to grow.
• Coach from the numbers using ServiceTitan, ride-alongs, and recorded call reviews, backed by weekly team meetings and one-on-ones.
• Drive maintenance agreements, IAQ add-ons, and qualified replacement leads to the home comfort designer.
• Own escalated customer concerns, protect our online reputation, and keep safety and EPA compliance front and center.
• Report results to the Owner weekly, help set goals, and build the systems that keep the team running smoothly.

Skills

Residential HVAC

People leadership

ServiceTitan

EPA 608

KPIs reporting

Communication

Texas DL

Tools

ServiceTitan

Job description

Aire Serv of Victoria

HVAC Manager

Now Hiring | Service and Install Operations | $70k to $90K Target Pay

Location

Victoria, TX (in person)

Reports to

Owner

Direct reports

Service Technicians and Install Crews

Schedule

Full time. About 80% office and 20% field. Occasional evenings, weekends, and on call coverage during peak season.

Compensation

Base salary plus quarterly performance bonus (80% base, 20% bonus at target). See Pay and Benefits.

About Us

For more than 20 years, Aire Serv of Victoria has kept homes and businesses across Victoria comfortable. We're a growing residential and light commercial HVAC company known for doing the job right, treating customers like neighbors, and taking care of our people. As we grow, we're looking for a leader who can take our service and install teams to the next level and grow right alongside us.

The Role

As our HVAC Manager, you'll own the day-to-day performance of both our Service and Install Departments. You'll make sure every call is run the right way, every install is done right the first time, and every technician and installer has the coaching, tools, and support they need to win.

This is a true leadership role, not a production job with a new title. You'll spend about 80% of your time in the office: reviewing the board, coaching from the numbers, planning installs, solving problems, and building systems that last. The other 20% is in the field: ride-alongs, install quality checks, tough diagnostics, and showing the team what great looks like. Here, your success is measured by what your team accomplishes, not by how many jobs you run yourself.

What You'll Do

• Lead the service and install teams day to day, partnering with CSRs and dispatch to put the right technician on the right call.
• Plan and schedule installs, run pre-job reviews, and perform quality checks so every install is done right the first time.
• Recruit, train, and develop technicians, installers, and apprentices, and build a clear path for each of them to grow.
• Coach from the numbers using ServiceTitan, ride-alongs, and recorded call reviews, backed by weekly team meetings and one-on-ones.
• Drive maintenance agreements, IAQ add-ons, and qualified replacement leads to the home comfort designer.
• Own escalated customer concerns, protect our online reputation, and keep safety and EPA compliance front and center.
• Report results to the Owner weekly, help set goals, and build the systems that keep the team running smoothly.

What You Bring

Required

• 5 or more years of residential HVAC experience, including service and installation.
• 2 or more years leading people as a service manager, install manager, field supervisor, or lead technician.
• Strong diagnostic and technical knowledge of residential split systems, heat pumps, and light commercial equipment.
• EPA 608 Universal certification.
• Comfortable with field service software and basic reporting. ServiceTitan experience strongly preferred.
• Ability to read and act on KPIs, job costing, and basic department financials, or a strong desire to learn.
• Clear communicator who can coach, hold people accountable, and handle difficult customer and employee conversations with professionalism.
• Valid Texas driver's license, clean driving record, and ability to pass a background check and drug screen.

Preferred

• Texas ACR Contractor or Technician license.
• NATE certification.
• Experience in a franchise or multi truck residential HVAC company.
• Experience with recorded call coaching tools, maintenance agreement programs, and consumer financing.
• Bilingual in English and Spanish.

Physical Requirements

Field work includes attics, crawl spaces, rooftops, and outdoor work in Texas heat. Must be able to climb ladders and lift up to 50 pounds.

Pay and Benefits

Target total compensation: $70,000 to $90,000 per year, based on fit.

That's a base salary of $68,000 to $88,000, paid every pay period, plus a quarterly performance bonus of $17,000 to $22,000 at target, based on department results in ServiceTitan.

Your bonus can exceed target when the department beats its goals, so the better your team does, the more you earn. Benefits include [confirm: health insurance, paid time off, paid holidays, company vehicle and fuel card, phone, training and certification support, 401(k)].

Why You'll Love It Here

Great leaders have options, and we want this to be the best one. Here's what you can look forward to:

• A real leadership seat. You'll spend your days building and coaching a team, not running back-to-back calls.
• Pay that rewards results. A solid base salary plus a quarterly bonus that can exceed target when your team beats its goals.
• A direct line to the Owner. You'll report straight to the Owner and help set the monthly and seasonal goals for the business.
• Room to grow. We're growing, and you'll help shape the systems, processes, and people that take us to the next level.
• Tools that make coaching easier. ServiceTitan and recorded call reviews give you real numbers, so coaching is based on facts…
• A name you can be proud of. More than 20 years in Victoria, built on doing the job right and treating customers like neighbors..

Is This You?

You're the person other technicians call when they're stuck. You know how a service call and an install should run from start to finish. You'd rather build a great team than be the hero on every job. If you take ownership, love developing people, and are ready to learn the business side of HVAC, we'd love to talk with you. Come help us build the best HVAC team in Texas.