Aircraft Systems Customer Engineer: Technical Support

Parker Hannifin; Irvine (CA); On-site; USD 104,400 - 174,150; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement

Parental leave

Job summary

Parker Aerospace in Irvine, CA, part of Parker Hannifin, seeks a Customer Service Engineer to lead technical activities within the SSO Division. You will guide product development, manage scope, cost, and schedule, and act as a senior technical advisor on major programs.

The role requires strong communication, stakeholder management, and the ability to support customers globally. Occasional travel is expected for training and field support.

Qualifications

• Bachelor’s degree in engineering or science; MS or MBA preferred
• 7–9 years of related engineering experience
• Deep knowledge of engineering principles and industry practices; strong communication and facilitation
• Proven ability to lead cross-functional teams and present to top management
• Experience with regulated maintenance environments and technical documentation

Responsibilities

• Serve as technical point of contact for fielded products and respond to inquiries
• Support evaluations and initiate repair and overhaul procedures for FAA Part 145
• Update maintenance manuals, service bulletins, and service letters
• Lead investigations and root cause analyses with cross-functional teams
• Maintain customer interaction to present status and gather requirements
• Monitor performance of fielded products and investigate trends
• Identify opportunities for product improvements and growth

Skills

Communication

Project management

Team leadership

Presentation skills

Problem solving

Education

Bachelor's degree in engineering or science

Master's degree or MBA preferred

Job description

Parker Aerospace in Irvine, CA, part of Parker Hannifin, seeks a Customer Service Engineer to lead technical activities within the SSO Division. You will guide product development, manage scope, cost, and schedule, and act as a senior technical advisor on major programs.

The role requires strong communication, stakeholder management, and the ability to support customers globally. Occasional travel is expected for training and field support.