Aircraft On Ground Specialist

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Prescription, HSA

Dental, Vision

Life and Disability

401(k)

Tuition reimbursement

Paid vacation and holidays

Job summary

AIT Worldwide Logistics in Itasca, IL is seeking an Aircraft On Ground (AOG) Specialist responsible for accurate, timely processing of AOG shipments globally, maintaining data integrity and compliance with company policies.

You will coordinate with internal teams, route freight with air carriers, monitor KPIs, manage CargoWise workflows, and support finance and customer communication. A strong understanding of air freight and excellent communication are essential.

Qualifications

• High School degree or equivalent.
• Minimum one year of customer service experience.
• 1-3 years' experience in air freight preferred.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Cargowise experience a plus.
• Strong understanding of International Air freight a plus.
• Problem solving abilities.
• Excellent communication skills verbally and written.
• White glove customer service to all customers both internally and externally.
• Team player with trust and cooperation amongst teammates.
• High attention to detail and organizational skills.

Responsibilities

• Prioritize and manage workload coordinating with internal and external teammates.
• Adhere to Operational Process Standards and company policies.
• Monitor KPI performance and workflow accuracy.
• Manage CargoWise workflows and data integrity.
• Ensure accurate and timely finances and collaborate with Accounting.
• Develop customer profiles and communicate status to stakeholders.
• Pursue relevant job certifications for development.
• Build partnerships with service providers and customers.
• Contribute to process improvements and team efficiency.
• Participate in weekly and monthly team meetings.
• Route freight with airline and cargo providers, including hand carry/charters.
• Quote preparation by phone and email.
• Communicate freight status to customers.
• Verify and update shipment information.
• Other duties as business demands.

Skills

Customer service

Air freight knowledge

Problem solving

Communication skills

Team player

Attention to detail

Education

High School Degree or equivalent

Tools

Microsoft Office

Cargowise

Job description

Aircraft On Ground Specialist

Position Type: Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Aircraft on Ground (AOG) Specialist will ensure the accurate and timely processing of all Aircraft on Ground (AOG) shipments globally, maintain a maximum level of customer excellence through efficient timely execution of daily operations, and precise data integrity. Responsibility to ensure all applicable laws and regulations, as well as with all procedures and policies of the company are followed.

Responsibilities

• Maintain a well-organized desk and understanding of expectations in order to effectively prioritize the workload while coordinating with internal and external teammates.
• Ensure all activities are completed within the guideline set forth in the Operational Process Standards and AITs' Policies.
• Monitor the effectiveness of their execution with KPI's, operational process assessments, and work flow monitors.
• Manage CargoWise work flows, daily tracker spreadsheet, and overall data integrity on a consistent basis to ensure the highest level of execution.
• Accurate and timely finances are to be maintained at all times.
• Partnering with the Accounting team to meet expectations.
• Agent will be intimately involved in the understanding of AITs' finances; Accounts Receivable, Account Payable, cost allocation, revenue recognition, etc.
• Develop and maintain customer profiles in a manner that creates efficient and accurate dissemination of customer expectations to any party with a need to know.
• Proactively keep their customer informed of the current status and activities associated to the business.
• Prioritize obtaining job related certifications incorporated in future development plans.
• Assist in mentoring/developing peers and seek out guidance from others within the organization for the benefit of both parties.
• Build and maintain strong partnerships with AITs' service providers and customers.
• Participate in creation of process improvements that can benefit owning process and team member's process.
• Participate in weekly and monthly team meetings, let your voice be heard!.
• Route freight with commercial airline providers, heavy cargo providers, with the possibility of hand carry and charters.
• Route, track and investigate shipping problems.
• Assist in preparing quotes over the phone and via email.
• Communicate freight status to customers.
• Verify and update shipment information.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• High School Degree or equivalent
• Minimum one year of customer service experience
• 1-3 years' experience in air freight industry preferred
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Cargowise experience a plus!
• Strong understanding of International Air freight a plus!
• Problem solving abilities
• Excellent communication skills verbally and written to
• White Glove customer service to all customers both internally and externally
• Team player-strong sense of trust and cooperation amongst teammates
• High attention to detail and organization skill

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.