Aircraft Maintenance Analyst — Customer Success & Data Insights

Jet Support Services, Inc.; Erlanger (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings program

Job summary

Jet Support Services, Inc. seeks an experienced Aircraft Maintenance Analyst to support Traxxall subscribers with real-world maintenance insights. You will apply hands-on maintenance knowledge to guide customers, analyze data, and ensure safety and reliability of aircraft operations.

The role emphasizes proactive support, collaboration with sales, product, and onboarding teams, and delivering value through expert guidance and data-driven recommendations.

Qualifications

• 5+ years of experience in aircraft maintenance or related role.
• Proficiency in maintenance management software and tools.
• Ability to troubleshoot and resolve database-related issues.
• Strong analytical skills with the ability to interpret complex data.
• Experience with Salesforce (preferred but not required).
• Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
• FAA A&P Certification (preferred).

Responsibilities

• Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
• Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
• Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
• Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
• Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
• Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Skills

Aircraft maintenance experience

Customer support

Data analysis

Salesforce experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Education

FAA Airframe and Powerplant Certification (preferred)

Tools

Salesforce

Word

Excel

Outlook

PowerPoint

Job description

Jet Support Services, Inc. seeks an experienced Aircraft Maintenance Analyst to support Traxxall subscribers with real-world maintenance insights. You will apply hands-on maintenance knowledge to guide customers, analyze data, and ensure safety and reliability of aircraft operations.

The role emphasizes proactive support, collaboration with sales, product, and onboarding teams, and delivering value through expert guidance and data-driven recommendations.