AirBNB Customer Service Representatives-Work from Home

Arsenault; Phoenix (AZ); Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities

Additional pay incentives

Employee Discounts

Health and Wellness programs

Job summary

A digital transformation company is seeking Customer Service Representatives to work from home. This role involves providing exceptional service through inbound calls, requiring strong communication skills and a problem-solving mindset. Successful applicants will enjoy competitive pay, benefits, and the chance to work in a supportive team environment. The company emphasizes employee well-being and offers extensive training and advancement opportunities.

Qualifications

• Excellent verbal and written communication skills, strong multitasking abilities.
• Driven by solving problems and meeting goals.
• Familiarity with Microsoft Office tools.
• Experience in customer service and sales.
• High school diploma or equivalent.

Responsibilities

• Deliver exceptional service and solutions to customers through inbound calls.
• Handle customer inquiries of varying types.
• Manage and overcome objections for subscriber cancellation and suspend requests.

Job description

AirBNB Customer Service Representatives-Work from Home

Job Openings AirBNB Customer Service Representatives-Work from Home

About the job AirBNB Customer Service Representatives-Work from Home

As a Customer Service Representative, youll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

• You excel at handling customer inquiries of varying types
• You are an active listener and can leverage probing question skills
• You have a proven track record for hitting sales targets
• You can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn
• You bring an enthusiastic personality

What we offer:

• Competitive pay rate: $15.00 - $20.00/hr
• An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
• All technical equipment needed to be successful to work remotely
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Arsenault

Qualifications

Qualified applicants will posses:

• Excellent verbal and written communication skills, strong multitasking abilities
• Driven by solving problems and meeting goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Requirements to work from home:

• A quiet and distraction-free, secure place to work.
• Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

About us: As a digital transformation company, Arsenault rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.