Customer Service Representative

Arsenault; New York (NY); Remote; USD 22,730 - 32,373; Full time

Benefits offered by this job

Temp-to-hire with opportunity for growth

Full benefits package upon permanent hire

Competitive pay

Job summary

A prominent healthcare service provider is seeking a Customer Service Representative to handle customer inquiries and resolve issues in a remote working environment. The role requires excellent communication skills, previous customer service experience, and comfort with computer tasks. This is a temp-to-hire position with growth opportunities, offering competitive pay at $20.00 per hour and a full benefits package upon permanent hire. Working hours are Monday to Friday, either 8:00 am to 5:00 pm or 9:00 am to 6:00 pm.

Qualifications

• Excellent communication and customer service skills.
• Comfortable working in front of a computer during most of your shift.
• Ability to work independently and consult with teammates.

Responsibilities

• Handle all incoming customer issues effectively.
• Act as a liaison between various stakeholders for issue resolution.
• Follow up on tasks and provide updates to customers.

Skills

Excellent communication skills

Proper phone and email etiquette

Previous customer service experience

Working knowledge of Microsoft Office

Training in Salesforce

Education

High School Diploma or GED

Job description

About the job Customer Service Representative

Looking for an amazing remote or work‑from‑home opportunity! At Arsenault® Professional & Industrial we help you discover what's next in your career. We are seeking Customer Service Representatives to work remotely for a Fortune 500 company in the global healthcare industry.

Responsibilities

• Handle all incoming customer issues using smart customer‑focused decision‑making skills.
• Act as a liaison between the warehouse, office, and customer; research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc.
• Follow up on all outstanding tasks to ensure completion and provide updates to customers as needed.
• Anticipate and mitigate any issues before they can negatively impact the customer experience.
• Assist hospitals with product conversions and special reporting needs.
• Respond quickly and professionally to customer telephone questions and concerns.

Qualifications

• Excellent communication skills; proper phone and e‑mail etiquette.
• Previous customer service experience and comfortable working front of a computer most of your shift.
• Working knowledge of Microsoft Office and training in Salesforce.
• Basic proficiency and ability to consult with senior peers on non‑complex projects.
• High School Diploma or GED.

Benefits

• Temp‑to‑hire with opportunity for growth.
• First shift Monday‑Friday 8:00 am‑5:00 pm or 9:00 am‑6:00 pm.
• Competitive pay $20.00 per hour.
• Full benefits package offered upon permanent hire.
• Remote work from home.

EEO Statement

Arsenault Services is a proud Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building an inclusive team that reflects a wide variety of backgrounds, perspectives, and abilities.