Air Systems Service Manager - Smyrna, TN

Smyrna Ready Mix, LLC; Smyrna (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with strong company match

Paid time off

Career growth opportunities

Job summary

Smyrna Ready Mix, LLC is seeking an experienced Service Manager (Air Systems) to lead service operations ensuring quality and efficiency. Responsibilities include managing technicians, optimizing schedules, and maintaining high service standards.

The ideal candidate has experience in HVAC systems and strong leadership skills. Benefits include competitive pay, health insurance, 401k matching, and a supportive team environment.

Qualifications

• Proven experience in a service management or supervisory role within a service-based industry.
• Hands-on experience with HVAC systems, air systems, or mechanical service operations.
• Demonstrated ability to manage customer and employee conflict with professionalism and efficiency.

Responsibilities

• Lead day-to-day air systems service operations including scheduling and technician coordination.
• Oversee preventive maintenance programs and emergency service calls.
• Manage warranty administration and service documentation.

Skills

Leadership

Communication

Organizational skills

Conflict resolution

HVAC systems

Airflow systems

Service request management

Tools

Service scheduling software

Work order management software

Job description

About the Opportunity

Air Systems, a proud division of SRM Concrete, is seeking an experienced and driven Service Manager (Air Systems) to lead our service operations with purpose and precision. This is a high-impact leadership role responsible for delivering safe, efficient, and high-quality air system service while elevating both the customer experience and team performance.

As a Service Manager, you will play a critical role in overseeing daily operations, managing service technicians, optimizing scheduling and dispatch, and ensuring compliance with warranty and manufacturer standards. This opportunity is ideal for a hands‑on leader who thrives in fast‑paced service environments, values people, and takes pride in solving complex operational challenges.

Your Mission & Key Responsibilities

As our Service Manager, your mission is to drive operational excellence, ensure customer satisfaction, and lead a high‑performing service team.

Key Responsibilities:

• Lead day‑to‑day air systems service operations, including scheduling, dispatch, and technician coordination
• Oversee preventive maintenance programs, emergency service calls, and job prioritization
• Manage warranty administration, service documentation, and manufacturer compliance requirements
• Serve as the primary point of contact for customer service inquiries and escalations, resolving issues promptly and professionally
• Lead, coach, and develop service technicians and administrative staff, ensuring accountability, safety, and performance standards
• Ensure all service work meets industry standards, safety regulations, and company expectations
• Maintain accurate records including work orders, invoicing, reporting, and service history
• Communicate directly with customers regarding system performance, repairs, and maintenance recommendations
• Collaborate cross‑functionally with operations, sales, and parts teams to ensure seamless service delivery
• Support process improvement initiatives and assist with technician training and development

What Sets You Apart

We’re looking for a leader who brings both technical expertise and strong people management skills.

Qualifications:

• Proven experience in a service management or supervisory role within a service‑based industry
• Hands‑on experience with HVAC systems, air systems, or mechanical service operations
• Strong knowledge of airflow systems, compressors, controls, air handlers, and ventilation principles
• Demonstrated ability to manage customer and employee conflict with professionalism and efficiency
• Excellent leadership, communication, and organizational skills
• Ability to prioritize and manage multiple service requests in a fast‑paced environment
• Experience with service scheduling, dispatch systems, and work order management software preferred
• Commitment to workplace safety, compliance, and company standards

Why Work With Us?

• Competitive Pay: We pay for experience and skill
• Great Benefits: Health insurance, 401k with strong company match, paid time off, and more
• Steady Work: Monday–Friday, 7am–4pm, with rotating on‑call Saturdays
• Career Growth: Annual reviews and chances to move up
• Supportive Team: Work with people who have your back