Air Systems Service Manager - Smyrna, TN

SRM Concrete; Smyrna (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with strong company match

Paid time off

Job summary

SRM Concrete is seeking an experienced Service Manager for Air Systems in Smyrna, Tennessee. This high-impact leadership position requires strong technical expertise and exceptional people management skills. Responsibilities include overseeing daily operations, managing technicians, and ensuring compliance with industry standards. The ideal candidate has proven experience in service management and hands-on knowledge of HVAC systems. Work benefits include competitive pay, health insurance, and opportunities for career growth within a supportive team environment.

Qualifications

• Proven experience in service management or supervisory roles.
• Hands-on experience with HVAC systems or mechanical service operations.
• Strong knowledge of airflow systems and ventilation principles.

Responsibilities

• Lead day-to-day air systems service operations.
• Manage warranty administration and service documentation.
• Coach and develop service technicians and administrative staff.

Skills

Leadership

Customer service management

HVAC systems knowledge

Communication skills

Organizational skills

Tools

Service scheduling software

Job description

Air Systems, a proud division of SRM Concrete, is seeking an experienced and driven Service Manager (Air Systems) to lead our service operations with purpose and precision.

This is a high-impact leadership role responsible for delivering safe, efficient, and high-quality air system service while elevating both the customer experience and team performance.

As a Service Manager, you will play a critical role in overseeing daily operations, managing service technicians, optimizing scheduling and dispatch, and ensuring compliance with warranty and manufacturer standards. This opportunity is ideal for a hands‑on leader who thrives in fast‑paced service environments, values people, and takes pride in solving complex operational challenges.

Key Responsibilities

• Lead day‑to‑day air systems service operations, including scheduling, dispatch, and technician coordination
• Oversee preventive maintenance programs, emergency service calls, and job prioritization
• Manage warranty administration, service documentation, and manufacturer compliance requirements
• Serve as the primary point of contact for customer service inquiries and escalations, resolving issues promptly and professionally
• Lead, coach, and develop service technicians and administrative staff, ensuring accountability, safety, and performance standards
• Ensure all service work meets industry standards, safety regulations, and company expectations
• Maintain accurate records including work orders, invoicing, reporting, and service history
• Communicate directly with customers regarding system performance, repairs, and maintenance recommendations
• Collaborate cross‑functionally with operations, sales, and parts teams to ensure seamless service delivery
• Support process improvement initiatives and assist with technician training and development

What Sets You Apart

We’re looking for a leader who brings both technical expertise and strong people management skills.

Qualifications

• Proven experience in a service management or supervisory role within a service‑based industry
• Hands‑on experience with HVAC systems, air systems, or mechanical service operations
• Strong knowledge of airflow systems, compressors, controls, air handlers, and ventilation principles
• Demonstrated ability to manage customer and employee conflict with professionalism and efficiency
• Excellent leadership, communication, and organizational skills
• Ability to prioritize and manage multiple service requests in a fast‑paced environment
• Experience with service scheduling, dispatch systems, and work order management software preferred
• Commitment to workplace safety, compliance, and company standards

About SRM

SRM Concrete is a respected leader in the construction industry, known for quality and service. Air Systems, owned by SRM Concrete, brings those same values to HVAC services in the Middle Tennessee area. We believe in treating our employees like family and providing opportunities for growth.

Why Work With Us?

• Competitive Pay: We pay for experience and skill
• Great Benefits: Health insurance, 401k with strong company match, paid time off, and more
• Steady Work: Monday–Friday, 7am–4pm, with rotating on‑call Saturdays
• Career Growth: Annual reviews and chances to move up
• Supportive Team: Work with people who have your back