Air Space Lead Supervisor

Jobtailor; Melbourne (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Harris Geospatial Solutions seeks a Senior Supervisor, Field Engineer to oversee a team of remote Field Technicians in Florida. The ideal candidate will have a background in network technology and customer support, ensuring quality service delivery and adherence to company policies.

With a Bachelor’s Degree and at least four years of relevant experience, you will lead training and development efforts, maintain equipment, and respond to service requests, contributing to mission-critical operations.

Qualifications

• Minimum of 4 years of relevant experience or 8 years without a degree.
• Ability to provide technical training and ensure adherence to policies.
• Experience in customer-facing roles within service dispatch centers.

Responsibilities

• Supervise field technicians and coordinate training.
• Install and maintain network equipment at remote sites.
• Handle customer service requests and escalate unresolved issues.

Skills

Technical training and guidance

Customer service support

Network equipment maintenance

Public Trust Security Clearance

Microsoft Office Suite proficiency

Education

Bachelor’s Degree or 8 years relevant experience

Tools

Microsoft or UNIX operating systems

T1/DS3 Test sets

Power Testing Equipment

Job description

Job Title

Senior Supervisor, Field Engineer

Job Code

40457

Job Location

Florida

Job Schedule

5/8

Job Description

L3Harris Technologies is looking for a Supervisor in the Company’s Field Services organization supporting MFN2. This role will directly supervise five (5) remote Field Technicians across Florida. This position will work closely with the Network Operations Command Center (NOCC) receiving dispatches and service requests supporting FAA programs.

Essential Functions

• Provide both general and technical training and guidance to team members who are accountable for the implementation and maintenance of program services for large government networks and systems.
• Provide onsite training and support and to ensure team members are following and implementing proper program and company policies, procedure, and protocol.
• Ensure team resources are allocated effectively and efficiently to support program operational needs.
• Assist in objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
• Proactively obtain customer feedback and provide support and guidance to team to ensure timely and quality customer services, and serve as an escalation point-of-contact for unresolved problems from the Help Desk or NOCC.
• Install, repair, configure, test and complete preventative maintenance of personal computers, network equipment, and/or telecommunications equipment, and maintain records on repairs, down time, changes and updates.
• Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
• Travel (up to 100% at a time) to remote sites or outside assigned regions to assist with additional program or customer requests.
• Lift items up to 32lbs and use ladders and step stools to reach heights of approximately 10ft (3.04m).
• Ability to Obtain Public Trust Security Clearance and may be asked to obtain and maintain active DOD Secret Clearance.

Qualifications

• Bachelor’s Degree with a minimum of 4 years prior relevant experience. In lieu of a degree, minimum of 8 years of prior related experience.

Preferred Additional Skills

• 4+ years of experience working with fiber, Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
• 4+ years of experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449
• 4+ years of experience with power testing, AD and DC including 3 Phase AC
• 4+ years of experience with the operation of the 24VDC & 48 VDC power supplies
• 4+ years of experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards
• 4+ years of experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets
• 4+ years of experience with Microsoft or UNIX operating systems and the components of the MS Office Suite.
• CCNA, CCNP, A+, MCP or MCDST, Dell Certified on desktop and laptop
• Experience with service dispatch centers
• Experience with interfacing with the customer

Security Clearance

Many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer of employment may be subject to government security investigations and must meet eligibility requirements for access to classified information.

Equal Opportunity Employer

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.