Air Medical Communications Specialist

Geisinger Clinic; Danville (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Geisinger Clinic's Life Flight Communications Center at Geisinger Medical Center coordinates air and ground transports with FAA/FCC regulations in mind. The role requires EMT or EMD certification and a Flight Communicator certification within one year of hire.

You will monitor assets, relay navigation data, and ensure patient demographics and medical information are accurately shared with all relevant teams.

Qualifications

• High school diploma or GED required.
• Certified Emergency Medical Technician (EMT) OR Certified Emergency Medical Dispatcher (EMD) required.
• Certified Flight Communicator within 1 year of hire.
• Valid Driver's License required.

Responsibilities

• Receive all incoming requests for assistance and coordinate the closest, safest asset.
• Monitor and track all ground and air transports in real time.
• Utilize flight-following systems, weather reporting, and communication equipment to support operations.
• Notify agencies and leadership of transport updates and arrange required services.
• Maintain equipment, supplies, and workspace; assist in training of new staff.

Skills

Communication

Computer Literacy

Radio Communications

Education

High School Diploma or GED

Job description

Location:

Geisinger Medical Center (GMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

36

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Operates specialized communications, satellite tracking, weather reporting, and computer-assisted dispatching equipment. Provides coordination with, referring entities and agencies, while adhering to regulations and recommended operating procedures of the Federal Aviation Administration and the Federal Communications Commission. Adhere to the Life Flight General Operations Manual and the Life Flight Communications Center Operations Manual.

Job Duties:

• Receives all incoming requests for assistance from requesting entities.
• Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols.
• Calculates and relays navigational information to assets.
• Monitors, records, and tracks all assets and crews during day-to-day ground and air operations.
• Will utilize flight-following systems, communication equipment, weather reporting systems, and all equipment necessary to complete program operations.
• Responsible for monitoring all base-site locations, helipads, and hangars.
• Obtains all necessary patient demographics, as well as medical information and report, for every transport and will then disseminate that information, as needed, to the appropriate individuals throughout the entire process.
• Adequately notifies all necessary entities of an asset’s estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations.
• Handles all incoming medical command requests, trauma notifications and alerts, and patient reports called in by staff members and, when necessary, connect them to Medical Command and any other hospital physician required.
• Coordinates all notifications for incoming air and ground assets, to the appropriate staff members at all locations.
• In an incident, coordinate with appropriate personnel about the incident and all actions taken throughout the process, up to and including its completion.
• Keeps the Leadership Team updated on any program and transport issues while upholding all policies, procedures, and safety standards.
• Maintains adequate supplies and a clean and orderly work environment.
• Assists in orientation and training of new department personnel as assigned.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

The following certifications are required:

• Certified Emergency Medical Technician OR Certified Emergency Medical Dispatcher
• Certified Flight Communicator within 1 year of hire

Education:

High School Diploma or Equivalent (GED)- (Required)

Certification(s) and License(s):

Certified Emergency Medical Dispatcher - Default Issuing Body, Certified Emergency Medical Technician - State of Pennsylvania, Certified Fight Communicator within 1 Year - International Association of Medical Transport Communication Specialist, Valid Driver's License - Default Issuing Body

Skills:

• Communication
• Computer Literacy
• Radio Communications

OUR PURPOSE & VALUES:

KINDNESS:

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE:

We treasure colleagues who humbly strive for excellence.

LEARNING:

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION :

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY:

We provide a safe environment for our patients and members and the Geisinger family.

Benefits:

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.