Air Logistics Healthcare Customer Care Specialist - QuickSTAT

Kuehne + Nagel AS; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Kuehne + Nagel AS seeks a Customer Care Specialist in New York to optimize logistics processes and enhance customer experience. In this role, you will manage shipment tracking, address customer feedback, and work with various stakeholders to ensure smooth operations. With a competitive hourly wage, you’ll contribute to significant logistical operations, including the timely delivery of critical goods.

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Qualifications

• 2 years of experience in a similar role from the Freight Forwarding industry.
• Excellent communication skills (both oral and written).
• Good knowledge on Incoterms and air regulations, experience managing pharmaceutical shipments preferred.

Responsibilities

• Ensure consistent shipment monitoring and pro-active customer communication.
• Plan shipments in coordination with clients’ requirements and ensure orders are accurate.
• Escalate client issues to management as required.

Skills

Communication

Microsoft Office Suite

Knowledge of Incoterms

Education

Diploma/Degree in supply chain management or similar field

Tools

Advanced Excel

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As Customer Care Specilaist you will ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions. Ensure awareness of customer facing digital solutions and encourage usage by our customers.

You will report to Customer Care Manager, Schedule: Monday-Friday 10.00am-6.00pm

How you create impact

• Plan shipments in coordination with clients’ requirements and ensure orders are set up accurately and communicated effectively to other departments and/or logistics service
  partners in compliance with all regulations and operating procedures.
• Escalate all client issues to the management team as required.
• Identify and implement strategies to improve quality of service and productivity
• Good working knowledge of all Quick Enterprise Systems (QuickTrac,QuickOnline/RX and Quick Oasis),particularly, QuickTrac CS-related functions, QuickSTAT email program to include client email contact group information updates
• Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team
• Ensure compliance with company policies and procedures and understand/embrace the company mission by providing the highest quality global transportation and logistics services for our customers
• Ensure compliance with all required training certifications

What we would like you to bring

• Diploma/Degree in supply chain management or similar field
• 2 years of experience in similar role from Freight Forwarding industry (Air Logistics preferred).
• Excellent communication skills (both oral and written)
• Proficiency with Microsoft Office Suite (Advanced Excel) and computer skills
• Good knowledge on Incoterms, air regulations, experience managing shipments of pharmaceutical customers is preferred

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $23.00 and $25.96. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.