Air Logistics Healthcare Customer Care Specialist - QuickSTAT FU-HC

Kuehne + Nagel AS; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Freight Logistics seeks a Customer Care Specialist in New York. The role involves monitoring shipments, handling customer feedback, and driving service improvement initiatives, reporting to the Customer Care Manager. Candidates should have relevant qualifications and skills aimed at enhancing customer satisfaction and operational efficiency.

Benefits

Health benefits

401(k)

Tuition reimbursement

Incentive compensation

Qualifications

• Minimum 2 years of experience in a similar role in Freight Forwarding (Air Logistics preferred).
• Proficient in Advanced Excel and strong computing skills.
• Knowledge of Incoterms and air regulations preferred.

Responsibilities

• Ensure consistent shipment monitoring and proactive customer communication.
• Identify and implement strategies to improve service quality and productivity.
• Maintain knowledge of Quick Enterprise Systems and assist the Commercial Group.

Skills

Communication

Problem Solving

Client Management

Education

Diploma/Degree in supply chain management

Tools

Microsoft Office Suite

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Customer Care Specialist, you will ensure consistent shipment monitoring, proactive customer communication, and effectively handle customer feedback, complaints, and escalations, ensuring swift corrective actions. You will also promote awareness and usage of our customer-facing digital solutions.

You will report to the Customer Care Manager. Schedule: Monday-Friday, 10:00 am - 6:00 pm.

How you create impact

• Plan shipments in coordination with clients’ requirements, ensuring orders are accurately set up and effectively communicated to other departments or logistics service partners, in compliance with all regulations and operating procedures.
• Escalate all client issues to the management team as required.
• Identify and implement strategies to improve service quality and productivity.
• Maintain a good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX, Quick Oasis), especially QuickTrac CS functions and QuickSTAT email program, including client email contact group updates.
• Assist the Commercial Group (Sales) as required or directed by local management.
• Ensure compliance with company policies and procedures, and understand/embrace the company's mission to provide the highest quality global transportation and logistics services.
• Ensure compliance with all required training certifications.

What we would like you to bring

• Diploma/Degree in supply chain management or a related field.
• At least 2 years of experience in a similar role within the Freight Forwarding industry (Air Logistics preferred).
• Excellent communication skills, both oral and written.
• Proficiency with Microsoft Office Suite (Advanced Excel) and strong computer skills.
• Good knowledge of Incoterms, air regulations, and experience managing shipments for pharmaceutical customers is preferred.

What's in it for you

At Kuehne+Nagel, we strive daily to inspire, empower, and deliver not only to our customers but also to our colleagues. We offer a dynamic global work environment with opportunities for training and career growth. The hourly wage range for this position is $23.00 to $25.96, part of a competitive total rewards package including health benefits, a 401(k), tuition reimbursement, and incentive compensation for eligible roles. Pay may vary based on experience, skills, location, and other factors. We regularly review pay ranges to ensure competitiveness. #LI-Onsite

Who we are

Logistics shapes everyday life — from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments worldwide.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your career will contribute to more than you can imagine.