Air Import or Export Coordinator

ZipRecruiter; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading logistics and supply chain management company is seeking an Air Import or Export Coordinator. This role involves managing import/export shipments, ensuring compliance, and providing exceptional customer service. Candidates should have at least 2 years of experience in freight forwarding operations and a commitment to excellent service. This position offers a competitive salary and benefits.

Benefits

401k

Medical Benefits

Qualifications

• Minimum 2 years experience in international freight forwarding logistics operations.
• 2 years of customer service experience.

Responsibilities

• Handle day-to-day air or ocean import or export shipments.
• Organize and prepare documentation for customers.
• Maintain customer service updates, including tracking cargo.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Cargowise

Job description

Job Description

Air Import or Export Coordinator
Salary - $50k to $65k base depending on experience
Excellent benefits, 401k, medical
Cargowise advantageous or similar software
Must have a minimum of 2 years of current experience working at an International freight forwarder in operations is required to complete the tasks asked for this position.
Candidates must be legally eligible to work in the US.

Sorry, Visa/sponsorship is not available.

The client

Our client, a global leader in logistics and supply chain management, excels in providing comprehensive freight forwarding solutions across international borders. With a robust network of partners and cutting-edge technology, they ensure seamless, efficient, and cost-effective transportation of goods worldwide.

Role

The Import or Export Coordinator is responsible for handling air or ocean import or export files, including following compliance guidelines, preparing quotes, and providing customer service.

Essential Duties & Responsibilities

• Handle day-to-day air or ocean import or export shipments.
• Pre-alert agents and shippers; organize and prepare documentation for customers; follow up with steamship lines; maintain daily reports for pending shipments as required.
• Ensure all required documents are received; send final documents as needed.
• File relevant documentation to process shipments.
• Arrange pick-ups, deliveries, and container loading as required.
• Maintain customer service updates, including tracking cargo from origin to destination.
• Set up billing and payables.
• Other duties as assigned.

Desired Skills and Expertise

• Commitment to excellent customer service, utilizing effective communication and follow-up skills.
• Ability to work effectively in a cross-functional team environment or independently with little supervision.
• Practical problem-solving and decision-making skills.

Qualifications

• Minimum high school diploma or GED.
• 2 years experience in international freight forwarding logistics operations.
• 2 years of customer service experience.