Air Import Operations Lead — Global Freight & Customs

VetJobs; Hebron Estates (KY); On-site; USD 93,142 - 124,190; Full time

Job summary

DHL Global Forwarding in Hebron, Kentucky is seeking an Air Import Operations Manager to lead end-to-end air import and customs brokerage activities. You will supervise a team, coordinate dispatch, monitor service milestones, and address escalations to ensure timely delivery and compliance.

The role requires 5+ years in air freight import and 3+ years of leadership, with strong knowledge of U.S. import operations and experience in CargoWise or similar systems.

Qualifications

• 5+ years Air Freight Import experience required; strategic customer experience preferred.
• 3+ years leadership experience required.
• Strong knowledge of U.S. air import operations, dispatch, customs coordination, POD, billing readiness.
• CargoWise experience required or strongly preferred; customer visibility tools and TMS workflows are a plus.

Responsibilities

• Lead end-to-end Air Import operations from pre-alert through delivery, POD, billing readiness, and file closure.
• Manage team workload, coaching, training, performance, and daily operational priorities.
• Monitor shipments, milestones, exceptions, escalations, and service risks through resolution.
• Oversee dispatch planning, carrier/driver assignment, appointment coordination, and delivery execution.
• Serve as liaison between Operations and Program Management, driving resolution of customer issues.

Skills

Air Freight Import

Leadership

Communication

Problem-solving

Education

High School/GED

Tools

CargoWise

TMS workflows

Performance reporting tools

Job description

DHL Global Forwarding in Hebron, Kentucky is seeking an Air Import Operations Manager to lead end-to-end air import and customs brokerage activities. You will supervise a team, coordinate dispatch, monitor service milestones, and address escalations to ensure timely delivery and compliance.

The role requires 5+ years in air freight import and 3+ years of leadership, with strong knowledge of U.S. import operations and experience in CargoWise or similar systems.