Air Import Finance Agent

Expeditors; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors in Austin seeks an operations specialist to manage air import shipments end-to-end, coordinating with airlines, brokers, and internal teams to ensure on-time delivery.

You will handle documentation, data entry, and service excellence while complying with internal standards and regulatory requirements. This role emphasizes cross-functional collaboration across operations and finance with growth opportunities within the company.

Qualifications

• Experience in air import operations or freight forwarding.
• Strong understanding of air import process flow, billing, and documentation.
• High attention to detail with analytical and financial aptitude.

Responsibilities

• Ensure smooth flow of air import shipments from arrival through final delivery.
• Track and trace shipments and resolve operational exceptions.
• Prepare, review, and distribute import documentation to brokers, customers, and internal teams.
• Coordinate with airlines, truckers, customs brokers, and overseas offices to meet service commitments.
• Provide high-quality customer service through timely communication and issue resolution.
• Maintain accurate data entry within Expeditors’ operating systems.
• Ensure compliance with OPS and external regulatory requirements.
• Support accurate customer billing and BNP/credited related processes.

Skills

Air import operations

Global logistics

Freight forwarding

Billing & documentation

Attention to detail

Communication skills

Multi-tasking

Tools

Excel

Word

Operating systems

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Operations

• Ensure smooth and timely flow of air import shipments from arrival through final delivery, including broker turnovers and dispatch coordination
• Track and trace air import shipments and proactively resolve operational exceptions
• Prepare, review, and distribute import documentation to brokers, customers, and internal teams
• Coordinate with airlines, truckers, customs brokers, and overseas offices to ensure service commitments are met
• Provide high-quality customer service through timely communication and issue resolution
• Maintain accurate and timely data entry within Expeditors’ operating systems
• Ensure compliance with internal Operational Process Standards (OPS) and external regulatory requirements

Finance

• Ensure accurate, timely, and compliant customer billing
• Manage Billed Not Paid / Paid Not Billed (BNP) items and assist with resolution of debits and credits
• Audit freight invoices and billing data to ensure accuracy and alignment with customer SOPs
• Monitor and resolve EDE and accounting-related errors for the department
• Support timely invoicing, add bills, and credit processes in accordance with district KPIs
• Communicate proactively with internal finance teams regarding discrepancies, corrections, and root-cause solutions

Qualifications

• Experience in air import operations, global logistics, or freight forwarding
• Strong understanding of air import process flow, billing, and documentation
• High attention to detail with strong analytical and financial aptitude
• Proficiency with standard office tools (e.g., Excel, Word) and operational systems
• Strong communication skills with the ability to work across operations, finance, and customer-facing teams
• Ability to manage multiple priorities in a fast-paced environment

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus