Air Cargo Manager on Duty

Worldwide Flight Services; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

DailyPay pay advance

On-site recognition awards

Medical options for full/part-time

Travel discounts for employees

Wellness programs for all employees

401k program

Job summary

Worldwide Flight Services is seeking a Manager-on-Duty to lead supervisory personnel across the current operational area, ensuring safety, security, and service quality while coordinating with upper management. This role emphasizes staffing oversight, performance discipline, and daily customer satisfaction feedback within a TSA-compliant framework.

The role requires a college degree or equivalent experience, airline pricing familiarity, and the ability to work weekends and holidays.

Qualifications

• Two to five years previous management/supervisor experience in field service duties.
• College degree or equivalent experience.
• Airline pricing experience.

Responsibilities

• Direct supervisory personnel within assigned functional area and oversee staffing requirements.
• Monitor discipline and corrective action for subordinates.
• Ensure customer satisfaction through daily feedback and liaison with management.
• Maintain compliance with TSA and corporate security programs.
• Read, understand, and enforce company policies and procedures.

Skills

Interpersonal skills

Communication skills

English fluency

Education

College degree or equivalent experience

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Responsibilities

• Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
• Manual, applicable union contract, general business periodicals, professional journals,technical procedures, or governmental regulations, airline policy and proceduresmanuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis.

Minimum Requirements

• Two to five years previous management/specialist supervisory experience in field service duties
• College degree or equivalent experience
• Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Familiarity with personal computer software helpful.
• Independent judgment and decision-making skills required.
• Excellent interpersonal skills, written and oral communication skills.
• Ability to read, write, fluently speak and understand the English language.

Physical Requirements/Working Conditions

• Ability to lift up to 35 lbs.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras?Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?Wellness Programs offered to all employees!
• Want to invest in your future?401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.