Air Cargo Office Supervisor

Worldwide-Flight-Services-3e56de5d; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay access

401k program

Wellness programs

Travel discounts

Pet insurance

Discount shopping

Internal mobility

Job summary

Worldwide Flight Services is seeking an Office Supervisor to lead Leads and Agents, oversee staffing, and manage daily operations. The role emphasizes customer satisfaction, safety, and compliance across the shift.

The ideal candidate will have supervisory experience, strong communication skills, and the ability to analyze and improve processes in a fast-paced environment.

Qualifications

• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of education or experience.
• Must have Computer skills.
• Must be able to read, write, speak and understand the English language.

Responsibilities

• Direct Leads and Agents within assigned functional area; oversee staffing requirements and discipline actions.
• Ensure customer satisfaction by daily feedback; liaise between Leads/Agents and upper management.
• Proactively monitor work to meet safety, security, quality and employee relations standards.
• Maintain fair and equitable practices for employees, customers, vendors and third parties.

Skills

Supervisory experience

Interpersonal skills

Analytical skills

Written & verbal communication

Education

Associate degree or equivalent

Job description

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

The work of Office Supervisor includes directing Leads and Agents within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between Leads/Agents and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to learn PC skills and apply knowledge.
• Ability to read and interpret documents such as rules, operation instructions and procedure manuals.
• Minimum typing speed of 30 WPM.
• Reports to work on a regular and timely basis.
• Ability to write routine reports and correspondence.Retrieve import/deliver export documents to and from aircraft.
• Must be at least 18 years of age.
• Must have valid driver's license.
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience.
• Must have Computer skills.
• Must be able to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
• Must be able to read, write, speak and understand the English language.
• Must be able to maintain site access and be able to work scheduled shifts.
• Must be able to follow directions and work safely.

Preferred Skills

• Excellent interpersonal skills and prior supervisory experience.
• Analytical skills and high comfort with data, computation and analytical methods to solve business problems.
• Strong experience in a related role with another logistics company or airline.

Physical Requirements/Working Conditions

• Must be able to lift 50 to 70 pounds (31.9kg).
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.