Air Cargo Accounts Manager

Worldwide Flight Services (WFS); Dallas (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

DailyPay pay advance

Awardco recognition program

Medical options for full and part-time

Travel discounts

Wellness programs

401k program

Internal mobility and transfers

Job summary

Worldwide Flight Services in Dallas seeks an Account Manager to lead a dedicated business unit, overseeing assets, staff, aircraft, equipment, and facilities to the highest standards. You will build strong relationships with airport authorities, manage daily operations, and ensure contracts, service agreements, and security regulations are followed.

The role requires a bachelor’s degree, 3–5 years of management experience in aviation or related field, TSA knowledge, budget and staffing

Qualifications

• Bachelor’s degree in Business, Aviation Management, or related field.
• 3–5 years of management experience, preferably aviation.
• Strong TSA regulations and airport security knowledge.
• Experience in budgets, scheduling, and labor cost allocation.
• Ability to supervise, motivate, and train staff.
• Must have independent judgment and decision-making skills.
• Weekend work including Friday, Saturday, and Sunday.

Responsibilities

• Build and maintain relationships with airport authorities and participate in the airport community.
• Ensure operations comply with contracts and service level agreements.
• Supervise staff, delegate tasks, and create leadership development plans.
• Oversee GSE maintenance and long-term needs analysis.
• Manage attendance, staffing coverage, and labor budgets.
• Ensure TSA compliance and uphold security programs.
• Conduct audits to ensure regulatory adherence and continuity.
• Implement site security plans and ensure proper staff identification.
• Uphold fairness and professionalism in all interactions.
• Represent the company’s image with integrity and leadership.

Skills

Staff supervision

Budget management

Scheduling

Security compliance

Airport operations

Leadership

Communication

Education

Bachelor’s degree in Business or Aviation Management

Tools

MS Office

Operations management software

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.

Responsibilities

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site‑specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Minimum Requirements

• Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
• Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
• Strong understanding of TSA regulations and airport security protocols.
• Experience managing budgets, scheduling, and labor cost allocation.
• Ability to effectively supervise, motivate, and train staff.
• Independent judgment and decision‑making skills required
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.

Preferred Skills

• Excellent communication and relationship‑building skills, particularly with stakeholders like airport authorities.
• Knowledge of ground support equipment and preventative maintenance planning.
• Proficiency in MS Office and operations management software.
• Problem‑solving and decision‑making skills in a fast‑paced environment.
• Leadership and mentorship capabilities, with experience in creating development plans for team members.
• Ability to read, write, fluently speak and understand the English language.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part‑time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.