AIOps & Agentic Operations Advisory Senior Manager

1000 Accenture LLP Company; Chicago (IL); On-site; USD 123,000 - 261,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture seeks an experienced Senior Manager to lead AIOps and agentic operations advisory, bringing real-world run experience at scale to design and deliver automation-first transformations. You will craft CIO-facing business cases, frame roadmaps, and guide cross-functional teams to execute complex client engagements.

The role requires 8+ years in IT operations and 3+ years in AIOps programs, with a leadership track and willingness to travel up to 100% depending on client needs.

Qualifications

• Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting with hands-on running enterprise operations.
• Leadership experience with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise.
• 3+ years designing and delivering AIOps, automation, or intelligent operations programs with measurable outcomes.

Responsibilities

• Design AIOps and agentic architectures grounded in enterprise run experience.
• Frame the CIO audience with a clear business case and a path to automation-first operations.
• Build delivery plans with phased roadmaps, workstreams, tooling selections, and governance.
• Assess automation opportunities, prioritise quick wins vs. risky implementations.
• Lead operating model transitions, redesign roles and processes for agentic environments.
• Support business development through client workshops and proposals, leveraging operations credibility.
• Provide thought leadership on autonomous operations, multi-agent orchestration, and governance frameworks.

Skills

AIOps design

Agentic ops

Telemetry observability

NOC/SOC leadership

SRE practices

Education

Bachelor's degree or equivalent

Associate degree 6+ years experience

Tools

Dynatrace

Datadog

Splunk

OpenTelemetry

Moogsoft

BigPanda

PagerDuty

Job description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

We are seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises move from reactive, human-run operations to intelligent, automation-first delivery. This role is built for practitioners who have actually run enterprise IT operations at scale — and who now bring that hard-won experience to bear in designing the AIOps and agentic operating models that will replace much of what they once managed manually. The value this person brings is not theoretical: they know what breaks, what matters at 2am, and where automation genuinely changes outcomes versus where it creates new risk. They translate that grounded perspective into a compelling vision for CIO audiences and into delivery plans that cross-functional teams can execute.

The Work

• Design AIOps and agentic operations architectures grounded in real enterprise run experience — identifying where autonomous operations genuinely reduce risk and cost, and where human judgment must be preserved
• Frame the vision for CIO audiences — translating complex operational transformation into a clear business case, articulating the path from current-state operations to an automation-first, agentic target state
• Build the delivery plans — defining phased roadmaps, workstream structures, tooling selections, and operating model transitions that delivery teams can own and execute without the advisory lead needing to run each workstream
• Assess and sequence the automation opportunity — applying operations experience to distinguish genuine quick wins from automation that looks good in a slide but fails in production, and prioritising accordingly
• Lead the operating model transition — redesigning roles, processes, and governance for a world where agents handle event triage, remediation, and change execution, and human operators focus on exception handling, oversight, and continuous improvement
• Shape and support business development — leading client workshops, originating opportunities through peer-to-peer CIO engagement, and contributing to proposals where operations credibility is the differentiator
• Provide thought leadership on the frontiers of intelligent operations — including multi-agent orchestration, AI-driven change risk assessment, autonomous remediation guardrails, and the governance frameworks needed to operate at machine speed

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting — with a meaningful portion spent actually running enterprise operations at scale, not only advising on them

Minimum 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise environment

Minimum 3+ years experience designing and delivering AIOps, automation, or intelligent operations programs — with evidence of measurable operational outcomes (MTTR reduction, automation coverage, alert noise reduction, toil elimination)

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points

• Prior experience in a senior enterprise operations role (Head of IT Operations, VP Infrastructure, NOC Director, or equivalent) before moving into consulting or advisory— the practitioner-to-advisor career path is a strong signal for this position
• Hands-on experience deploying or operating AIOps tooling in production (Dynatrace, Moogsoft, BigPanda, PagerDuty, Datadog, or equivalent) — not only designing or evaluating it
• Experience in regulated industries (financial services, energy, life sciences, public sector) where autonomous operations require additional governance, audit trails, and human oversight controls
• Industry certifications in cloud operations, SRE, or AIOps platforms; familiarity with ITIL 4 and how its practices adapt in an automation-first operating model

Skills

AIOps & Intelligent Ops Design: Hybrid/multi-cloud AIOps platform design (noise reduction, anomaly detection), agentic operations (autonomous triage, self-healing runbooks), and unified telemetry observability (Dynatrace, Datadog, Splunk, OpenTelemetry). Enterprise Operations Credibility: Hands-on background leading NOC/SOC and major incident command, navigating operational realities (alert fatigue, change freezes), and driving SRE/reliability practices (SLO/SLI frameworks, error budgets). Automation-First Delivery: End-to-end automation programme design (ROI modeling, toolchain selection), actionable workstream architecture, and organizational change/adoption management for human oversight of AI workflows. Executive Advisory & Thought Leadership: CIO-level strategic vision and business case development, alongside grounded points of view on agentic AI readiness and phased adoption roadmap sequencing.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/29/2026.

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

Annual Salary Range by Location

California $132,500 to $302,400

Colorado $132,500 to $261,300

Connecticut $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Ohio $122,700 to $241,900

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy &