Technology Delivery Lead - Utilities

1000 Accenture LLP Company; Chicago (IL); On-site; USD 151,000 - 357,000; Full time

Job summary

Accenture is seeking a Technology Delivery Senior Manager—Managed Reinvention Services to lead end-to-end delivery across AMS, IMS, Security, and Data & AI. You will shape agentic operations, drive autonomous capabilities, and expand senior client relationships in a complex, multi-tower setting.

You will engage CIOs and technology leaders to deliver reinvention value, manage P&L, and steer modernization within the run model. Travel may be required.

Qualifications

• 10+ years in technology delivery with P&L ownership.
• 5+ years designing or operating AI-driven delivery models.
• 10+ years delivering multi-tower environments (AMS/IMS/Security/Data & AI).
• 10+ years in governance of autonomous operations models and AI-powered SDLC.
• 5+ years engaging CIOs/IT leaders on strategy and roadmaps.

Responsibilities

• Own end-to-end delivery accountability across multi-tower managed services.
• Architect and operationalize AI-first delivery models using Reinvention.AI and GenWizard.
• Reshape tech economics by driving cost takeout and throughput gains.
• Lead the workforce transition to agentic operations with AI fleets and SREs.
• Build and expand senior client relationships with CIOs and senior IT leadership.

Skills

P&L ownership

AI-driven delivery

Multi-tower delivery

CIO/CTO engagement

Managed services

Education

Bachelor’s degree or equivalent

Job description

We Are:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation‑led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, AI and data with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Consulting, Strategy, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders and communities. Visit us at www.accenture.com

You Are:

Our MRS Senior Managers are accountable owners—not coordinators. We need leaders who can run complex, multi-tower managed services accounts end-to-end, shape the agentic operating model that replaces traditional AMS delivery, and build the client relationships that turn a run contract into a long-term reinvention partnership. This is not a generalist role. You will be expected to engage CIOs and technology executives with credibility, drive compounding delivery value, and actively contribute to the growth of Accenture’s MRS business.

The Work:

As a Technology Delivery Senior Manager—Managed Reinvention Services, you will:

• Own end-to-end delivery accountability — hold full P&L and outcome responsibility across multi-tower managed services accounts spanning AMS, IMS, Security, and Data & AI, driving toward committed business and technology results.
• Architect and operationalize AI-first delivery models — design and implement agentic operations frameworks using Accenture’s Reinvention.AI platform and GenWizard capabilities, progressing clients deliberately along the autonomy maturity curve from human-augmented (L2) toward full autonomous operations (L4/L5).
• Reshape tech economics — shift client Run spend toward Reinvention capital by systematically driving cost takeout, technical debt reduction, and throughput gains—converting efficiency savings into funded transformation.
• Lead the workforce transition to agentic operations — build and evolve delivery teams composed of AI agent fleets and human SREs, define new role frameworks for the agentic era, and establish the governance and escalation model for autonomous operations.
• Build and expand senior client relationships — serve as the primary technology advisor to CIOs and senior IT leadership, translating delivery performance into reinvention value and expanding the engagement scope over time.
• Drive continuous modernization within the run model — embed architecture simplification, platform modernization, and resilience engineering as standing deliverables within managed services—not as separate projects.
• Shape and win MRS pursuits — bring delivery credibility and operating model depth to competitive bids, contributing to solution design, commercial structuring, and MRS value proposition development across the portfolio.
• Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement.

Here’s What You Need:

• Minimum of 10 years of technology delivery experience, including direct P&L ownership of large-scale application and/or infrastructure managed services accounts across complex, multi-tower environments
• Minimum of 5 years of hands‑on experience designing or operating AI-driven delivery models — including AIOps, agentic automation, GenAI-powered ITSM, or intelligent observability in production managed services contexts
• Minimum of 10 years of demonstrated accountability for multi‑tower delivery across three or more of the following: AMS, IMS, Security Operations, Data & AI, Cloud Engineering
• Minimum of 10 years of Demonstrable experience with one or more of the following: Designing and governing agentic or autonomous operations models (fleet orchestration, SRE frameworks, L1–L5 autonomy progression), Outcome-based or autonomy-based commercial constructs (XLAs, shared savings, value‑linked pricing), Platform engineering, self‑healing infrastructure, or AI‑powered SDLC at enterprise scale, FinOps, tech value management, or run‑to‑reinvention capital reallocation
• Minimum of 5 years of proven track record engaging CIOs, CTOs, and C‑1 technology leaders on managed services strategy, operating model evolution, and transformation roadmaps
• Minimum of 5 years of Resources Industry Utilities experience.
• Bachelor’s degree or equivalent (minimum 12 years’ work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Bonus points if:

• You have a Master’s degree in Computer Science, Information Systems, Engineering, Business, or a related field
• You have familiarity with Accenture’s Reinvention.AI platform, GenWizard, or comparable AI-native managed services platforms (e.g., ServiceNow AI, Dynatrace, PagerDuty AIOps)
• You have Industry experience in Resources e.g., Energy, Utilities, Chemicals, or other asset‑intensive sectors where tech economics transformation is a strategic CIO priority
• You have experience shaping or contributing to large managed services pursuits, including RFP responses, operating model design, and commercial negotiations
• You have strong command of managed services commercial constructs — T&M, fixed price, outcome‑based, and autonomy‑based pricing models; experience structuring and re‑baselining contra

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/13/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Annual Salary Range California $163,000 to $413,600

Annual Salary Range Colorado $163,000 to $357,400

Annual Salary Range Connecticut $163,000 to $357,400

Annual Salary Range District of Columbia $173,500 to $380,500

Annual Salary Range Illinois $150,900 to $357,400

Annual Salary Range Maine $138,800 to $304,400

Annual Salary Range Maryland $163,000 to $357,400

Annual Salary Range Massachusetts $163,000 to $380,500

Annual Salary Range Minnesota $163,000 to $357,400

Annual Salary Range New York $150,900 to $413,600

Annual Salary Range New Jersey $173,500 to $413,600

Annual Salary Range Ohio $150,900 to $330,900

Annual Salary Range Virginia $150,900 to $380,500

Annual Salary Range Washington $173,500 to $380,500

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other employment statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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Explore Your Next Step at Accenture

With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Wo rld.

With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.