AIML Data Operations Team Lead — Elevate 25+ Annotators

Socket.dev; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Stock plan eligibility

Time off

Employee discount

Growth opportunities

Job summary

Apple is seeking an AIML Data Operations Team Lead to oversee a team of 25–30 Annotation Analysts, providing daily leadership and promoting the development of the group. You are self-motivated, friendly and committed to supporting your team’s growth through thoughtful coaching and innovative problem solving.

You will drive performance, manage metrics, hire and train staff, run staff meetings and one-on-ones, and collaborate with internal partners to implement improvements that enhance quality

Qualifications

• Experience in contact center or similar dynamic environment supervising 20-30 employees.
• Experience leading in a professional environment.
• Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed.
• Excellent influencing skills and ability to work with key business partners.
• Prioritizes coaching needs and experienced in developing employees to achieve optimal results.
• Able to develop coaching plans that incorporate observations and key performance trends.
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals.
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
• Solution oriented leader who demonstrates creativity and curiosity.
• Ability to thrive in a dynamic and ambiguous environment.

Responsibilities

• Lead and oversee a 25-30 Annotation Analyst team on AIML data operations.
• Mentor career growth and foster development through coaching and feedback.
• Identify and implement innovative ideas to meet performance and quality goals.
• Manage performance metrics daily, monthly, and quarterly.
• Hire, train, and develop staff; run staff meetings and one-on-ones.
• Drive operational improvements and cross-functional collaboration with internal teams.

Skills

Experience supervising 20-30 employees

Experience leading professionally

Knowledge of contact center tools and

Influencing skills

Coaching plan development

Observations and KPIs analysis

High-quality work standard

Strong written and verbal skills

Creative and curious leadership

Adaptability in dynamic environments

Tools

Contact center management tools

Job description

Apple is seeking an AIML Data Operations Team Lead to oversee a team of 25–30 Annotation Analysts, providing daily leadership and promoting the development of the group. You are self-motivated, friendly and committed to supporting your team’s growth through thoughtful coaching and innovative problem solving.

You will drive performance, manage metrics, hire and train staff, run staff meetings and one-on-ones, and collaborate with internal partners to implement improvements that enhance quality