AIML Data Operations Team Lead

Socket.dev; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Stock plan eligibility

Time off

Employee discount

Growth opportunities

Job summary

Apple is seeking an AIML Data Operations Team Lead to oversee a team of 25–30 Annotation Analysts, providing daily leadership and promoting the development of the group. You are self-motivated, friendly and committed to supporting your team’s growth through thoughtful coaching and innovative problem solving.

You will drive performance, manage metrics, hire and train staff, run staff meetings and one-on-ones, and collaborate with internal partners to implement improvements that enhance quality

Qualifications

• Experience in contact center or similar dynamic environment supervising 20-30 employees.
• Experience leading in a professional environment.
• Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed.
• Excellent influencing skills and ability to work with key business partners.
• Prioritizes coaching needs and experienced in developing employees to achieve optimal results.
• Able to develop coaching plans that incorporate observations and key performance trends.
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals.
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
• Solution oriented leader who demonstrates creativity and curiosity.
• Ability to thrive in a dynamic and ambiguous environment.

Responsibilities

• Lead and oversee a 25-30 Annotation Analyst team on AIML data operations.
• Mentor career growth and foster development through coaching and feedback.
• Identify and implement innovative ideas to meet performance and quality goals.
• Manage performance metrics daily, monthly, and quarterly.
• Hire, train, and develop staff; run staff meetings and one-on-ones.
• Drive operational improvements and cross-functional collaboration with internal teams.

Skills

Experience supervising 20-30 employees

Experience leading professionally

Knowledge of contact center tools and

Influencing skills

Coaching plan development

Observations and KPIs analysis

High-quality work standard

Strong written and verbal skills

Creative and curious leadership

Adaptability in dynamic environments

Tools

Contact center management tools

Job description

You’re passionate about supporting others to achieve the highest level of service in every interaction. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send a message, play their favorite song or even take a selfie. As the AIML Data Operations Team Lead, you will focus on leading a team of Annotation Analysts. You will be responsible for the team’s operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams.

Description

As an AIML Data Operations Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. Additionally, some supervisor shifts require certain hours, to be present on campus, and can span any hours of operation, including evenings, weekends, and holidays.

• competitive pay
• great benefits
• eligibility to participate in our company stock plan
• time off
• an employee discount
• dedicated resources to support your ongoing growth and career development

Minimum Qualifications

• Experience in contact center or similar dynamic environment supervising 20-30 employees
• Experience leading in a professional environment
• Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
• Excellent influencing skills and ability to work with key business partners
• Prioritizes coaching needs and experienced in developing employees to achieve optimal results
• Able to develop coaching plans that incorporate observations and key performance trends
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
• Solution oriented leader who demonstrates creativity and curiosity
• Ability to thrive in a dynamic and ambiguous environment

Preferred Qualifications

• Experience in the field of AIML- Data Annotation
• Project Management
• Data Analysis
• Quality Management Systems