AIML - Account & Program Manager, Data Operations

Apple; Santa Clara (CA); On-site; USD 107,000 - 224,000; Full time

Job summary

An established industry player is seeking a dynamic Account & Program Manager to join their AIML Data Operations team. This role is pivotal in collaborating with various teams to deliver high-quality annotated data, ensuring customer satisfaction and operational efficiency. The ideal candidate will have extensive experience in account and program management, exceptional communication skills, and a strategic mindset. You will thrive in a fast-paced environment, leveraging your technical expertise and soft skills to solve problems and drive results. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the realm of machine learning technology.

Benefits

Comprehensive medical coverage

Dental coverage

Retirement benefits

Discounted products

Free services

Educational reimbursement

Discretionary bonuses

Employee stock programs

Qualifications

• 8+ years in Account or Program Management in technical domains.
• Superb communication and strategic thinking skills required.

Responsibilities

• Engage with teams to deliver high-quality annotated data.
• Act as program manager ensuring follow-through on operational projects.

Skills

Account Management

Program Management

Customer Satisfaction

Communication Skills

Teamwork

Strategic Thinking

Problem Solving

Self-directed

Education

Bachelor’s of Science

MBA

Job description

AIML - Account & Program Manager, Data Operations

Pay Competitive

Employment type: Other

Job Description

• Req#: 200447849

Summary

The AIML Data Operations team is a fast-paced, dynamic environment. In this role, you will engage with teams across Apple’s ecosystem with the ultimate goal of delivering high-quality annotated data that meets their needs. You will be responsible for gathering initial requirements, following through on all program commitments from our cross-functional operations and engineering teams, and maintaining the customer relationship. You will need to understand the strategic goals of your customers to help prioritize operations tasks and inform capacity planning of operational resources. Being successful at account and program management means that teams all across Apple, working on unreleased products and/or existing beloved features, will come to rely on you to meet their annotations needs with high quality, cost-effective, and timely annotated data.

Key Qualifications

• 8+ years of experience in Account Management or Program Management in a technical and highly cross-functional domain.
• Experience in customer-facing roles with emphasis on customer satisfaction.
• Superb communication skills, both written and verbal. Can clearly articulate pointed questions to disambiguate strong customer requests from true customer requirements.
• Good listener, always seeking to understand before formulating a strong opinion.
• Excellent in teamwork and relationship building. Works to establish a collaborative working relationship. Not above doing whatever it takes to get the job done.
• Follows through on commitments exhibiting a high degree of personal ownership and accountability.
• Strategic thinker, continually looking for ways to increase productivity and decrease confusion for customers and operations teams.
• Self-directed and proactive. You thrive in an ambiguous and fast-paced environment.
• Experience working with annotated data and ML researchers is a plus.

Description

You are a seasoned and technical program manager with exceptionally high EQ, and you love working with people across technical and non-technical domains to solve problems and deliver results. In this role, you’ll have a chance to lean on all of your soft skills and technical background while you engage with teams across Apple’s ecosystem who are working on cutting-edge machine learning technology. You will work across numerous groups in the operations, engineering, and business teams to create a program that will deliver annotated data to your customers, meeting their requirements. You will act as the overall program manager ensuring follow-through on many operational projects, from prototyping to QA to acceptance testing. You will work with the data analytics and capacity planning team to inform future annotations capacity requirements. Ultimately, you will be responsible for ensuring the satisfaction of your customers by delivering annotated data within all specified dimensions, and by working collaboratively to solve problems as they arise, gaining your customer’s trust and confidence.

Education & Experience

Bachelor’s of Science degree, MBA preferred.

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,500 and $223,500, and your base pay will depend on your skills, qualifications, experience, and location.
• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
• Note: Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About the company

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