AI Voice Evaluation Specialist

Innodata Inc.; Columbus (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Innodata Inc. is seeking a Voice Specialist to evaluate AI model conversations in real-time. You will roleplay with two distinct models, compare responses, and provide structured evaluations across five criteria. Attention to detail, listening skills, and clear written reporting are essential.

The role focuses on fair comparisons, documenting error clusters, and delivering a detailed rationale for the final model preference, based on methodical analysis and consistent guidelines.

Qualifications

• Bachelor's degree required.
• Excellent listening and comprehension skills.
• Strong written communication to explain observations clearly.
• Ability to follow structured evaluation guidelines.
• Comfort with roleplaying and speaking naturally.
• Strong analytical and critical-thinking skills.
• Reliability and consistency in completing structured tasks.
• Familiarity with AI assistants and voice-based systems.

Responsibilities

• Review scenario and roleplay conversations with two AI models.
• Conduct comparable conversations across Model A and Model B with consistent approach.
• Maintain similar conversation length across models for fairness.
• Record voice during interactions and assess model quality.
• Evaluate models across five defined evaluation dimensions.
• Identify and categorize error clusters in audio/conversation.
• Compare performance and select the stronger model.
• Provide a detailed rationale with examples from both conversations.

Skills

Attention to detail

Active listening

Written communication

Evaluation guidelines

Roleplay conversations

Critical thinking

Reliability

Conversational systems familiarity

Education

Bachelor's Degree

Job description

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We are looking for detail-oriented Voice Specialists to evaluate the performance of AI models through real-time, voice-based conversations. In this role, you will interact with two different AI models using the same assigned scenario, carefully compare their responses, and provide structured evaluations based on defined quality criteria.

The goal of the evaluation is to create a fair, consistent comparison between models and identify which model delivers the stronger overall conversational experience.

What You’ll Own:

• Review an assigned scenario and roleplay a natural conversation with two different AI models .
• Conduct comparable conversations with Model A and Model B, keeping the scenario, conversational approach, and overall interaction as consistent as possible.
• Maintain approximately the same number of conversational turns with each model to support a fair comparison.
• Record your voice during each interaction and pay close attention to the quality and behavior of the model's responses.
• Evaluate each model across five defined evaluation dimensions .
• Identify and categorize relevant error clusters that may occur in the audio or conversation.
• Compare the performance of Model A and Model B based on the evaluation criteria and your observations.
• Select the model that demonstrated the stronger overall performance according to the defined evaluation framework.
• Write a detailed rationale explaining your final preference, referencing specific examples and observations from both conversations.
• Apply evaluation guidelines consistently across different scenarios and model interactions

You’ll Thrive in This Role If You Have

• Bachelors Degree
• Strong attention to detail and ability to notice subtle differences in conversational quality.
• Excellent listening and comprehension skills.
• Strong written communication skills, particularly the ability to explain observations clearly and objectively.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Ability to compare two interactions fairly without allowing personal preferences to influence the evaluation.
• Strong critical-thinking and analytical skills.
• Reliability and consistency when completing structured evaluation tasks.
• Familiarity with AI assistants, voice-based AI, or conversational systems

The expected hourly salary range for this position is $20-$25 p/hour, based on experience, skills, and qualifications.