AI Voice Evaluation Specialist

Innodata Inc.; Maryland City (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

Innodata Inc. seeks detail-oriented Voice Specialists to evaluate AI model performance through real-time, voice-based conversations. You will compare two models on predefined criteria and document your analyses and conclusions.

Responsibilities include roleplaying conversations, recording sessions, and identifying error clusters to inform which model delivers a stronger overall conversational experience. Bachelor’s degree required.

Qualifications

• Bachelors Degree is required.
• Strong attention to detail and ability to notice subtle differences in conversational quality.
• Excellent listening and comprehension skills.
• Strong written communication skills to explain observations clearly and objectively.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Ability to compare two interactions fairly without personal bias.
• Strong critical-thinking and analytical skills.
• Reliability and consistency when completing structured evaluation tasks.
• Familiarity with AI assistants, voice-based AI, or conversational systems.

Responsibilities

• Review and roleplay conversations with two AI models using the same scenario.
• Conduct comparable conversations with Model A and Model B ensuring consistency.
• Maintain approximately the same number of turns for fairness.
• Record your voice during each interaction and observe model responses.
• Evaluate each model across five defined evaluation dimensions.
• Identify and categorize error clusters that may occur in audio or conversation.
• Compare performance and select the model with stronger overall performance.
• Write a detailed rationale referencing specific observations from both conversations.
• Apply evaluation guidelines consistently across scenarios.

Skills

Detail-oriented

Excellent listening

Comprehension

Written communication

Follow evaluation guidelines

Roleplay conversations

Critical thinking

Analytical skills

Reliability

Familiar with voice AI

Education

Bachelor's Degree

Job description

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We are looking for detail-oriented Voice Specialists to evaluate the performance of AI models through real-time, voice-based conversations. In this role, you will interact with two different AI models using the same assigned scenario, carefully compare their responses, and provide structured evaluations based on defined quality criteria.

The goal of the evaluation is to create a fair, consistent comparison between models and identify which model delivers the stronger overall conversational experience.

What You’ll Own:

• Review an assigned scenario and roleplay a natural conversation with two different AI models .
• Conduct comparable conversations with Model A and Model B, keeping the scenario, conversational approach, and overall interaction as consistent as possible.
• Maintain approximately the same number of conversational turns with each model to support a fair comparison.
• Record your voice during each interaction and pay close attention to the quality and behavior of the model's responses.
• Evaluate each model across five defined evaluation dimensions .
• Identify and categorize relevant error clusters that may occur in the audio or conversation.
• Compare the performance of Model A and Model B based on the evaluation criteria and your observations.
• Select the model that demonstrated the stronger overall performance according to the defined evaluation framework.
• Write a detailed rationale explaining your final preference, referencing specific examples and observations from both conversations.
• Apply evaluation guidelines consistently across different scenarios and model interactions

You’ll Thrive in This Role If You Have

• Bachelors Degree
• Strong attention to detail and ability to notice subtle differences in conversational quality.
• Excellent listening and comprehension skills.
• Strong written communication skills, particularly the ability to explain observations clearly and objectively.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Ability to compare two interactions fairly without allowing personal preferences to influence the evaluation.
• Strong critical-thinking and analytical skills.
• Reliability and consistency when completing structured evaluation tasks.
• Familiarity with AI assistants, voice-based AI, or conversational systems

The expected hourly salary range for this position is $20-$25 p/hour, based on experience, skills, and qualifications.