AI Voice Evaluation Specialist

Socket.dev; Alabama; On-site; USD 28,000 - 37,000; Full time

Job summary

Innodata is seeking a detail-oriented Voice Specialist to evaluate AI model performance through real-time voice conversations. You will interact with two models using the same scenario, compare responses, and provide structured evaluations based on five defined quality criteria.

You will record your voice during each interaction, identify error clusters, and write a clear rationale selecting the stronger model.

Qualifications

• Bachelor's Degree required.
• Excellent listening and comprehension skills.
• Strong written communication to explain observations clearly.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Reliability and consistency during structured evaluation tasks.

Responsibilities

• Review an assigned scenario and roleplay a natural conversation with two AI models.
• Conduct comparable conversations with Model A and Model B, keeping the scenario consistent.
• Maintain approximately the same number of conversational turns for a fair comparison.
• Record your voice during each interaction and evaluate model responses.
• Evaluate each model across five defined evaluation dimensions.
• Identify and categorize relevant error clusters in audio or conversation.
• Compare performance and select the stronger model based on evaluation criteria.
• Write a detailed rationale referencing examples from both conversations.
• Apply guidelines consistently across different scenarios and model interactions.

Skills

Attention to detail

Listening skills

Written communication

Follow evaluation guidelines

Roleplaying conversations

Critical thinking

Analytical skills

Reliability

Familiarity with voice-based AI

Education

Bachelor's Degree

Job description

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We are looking for detail-oriented Voice Specialists to evaluate the performance of AI models through real-time, voice-based conversations. In this role, you will interact with two different AI models using the same assigned scenario, carefully compare their responses, and provide structured evaluations based on defined quality criteria.

The goal of the evaluation is to create a fair, consistent comparison between models and identify which model delivers the stronger overall conversational experience.

What You’ll Own:

• Review an assigned scenario and roleplay a natural conversation with two different AI models.
• Conduct comparable conversations with Model A and Model B, keeping the scenario, conversational approach, and overall interaction as consistent as possible.
• Maintain approximately the same number of conversational turns with each model to support a fair comparison.
• Record your voice during each interaction and pay close attention to the quality and behavior of the model's responses.
• Evaluate each model across five defined evaluation dimensions.
• Identify and categorize relevant error clusters that may occur in the audio or conversation.
• Compare the performance of Model A and Model B based on the evaluation criteria and your observations.
• Select the model that demonstrated the stronger overall performance according to the defined evaluation framework.
• Write a detailed rationale explaining your final preference, referencing specific examples and observations from both conversations.
• Apply evaluation guidelines consistently across different scenarios and model interactions

You’ll Thrive in This Role If You Have

• Bachelors Degree
• Strong attention to detail and ability to notice subtle differences in conversational quality.
• Excellent listening and comprehension skills.
• Strong written communication skills, particularly the ability to explain observations clearly and objectively.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Ability to compare two interactions fairly without allowing personal preferences to influence the evaluation.
• Strong critical-thinking and analytical skills.
• Reliability and consistency when completing structured evaluation tasks.
• Familiarity with AI assistants, voice-based AI, or conversational systems

The expected hourly salary range for this position is $20-$27 p/hour, based on experience, skills, and qualifications.