AI Voice Evaluation Specialist

Innodata Inc.; Indiana (PA); On-site; USD 28,000 - 37,000; Full time

Job summary

Innodata Inc. seeks detail-oriented Voice Specialists to evaluate AI models via real-time, voice-based conversations. You will compare two models using the same scenario, maintain similar turn counts, and record your voice during each interaction.

You will evaluate across five defined dimensions, identify error clusters, and draft a rationale favoring the stronger overall performance. The role requires a Bachelor’s degree, sharp listening skills, and clear, objective communication.

Qualifications

• Bachelor's degree required.
• Strong listening and comprehension skills.
• Excellent written communication to explain observations clearly.

Responsibilities

• Review assigned scenarios and roleplay conversations with two AI models.
• Conduct comparable conversations with Model A and Model B maintaining consistency.
• Record voice during interactions and assess model responses across five evaluation dimensions.
• Identify error clusters and provide a structured evaluation rationale comparing models.

Skills

Attention to detail

Active listening

Written communication

Critical thinking

Evaluation skills

Education

Bachelor's degree

Job description

Innodata(Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked.Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale.We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We are looking for detail-oriented Voice Specialists to evaluate the performance of AI models through real-time, voice-based conversations. In this role, you will interact with two different AI models using the same assigned scenario, carefully compare their responses, and provide structured evaluations based on defined quality criteria.

The goal of the evaluation is to create a fair, consistent comparison between models and identify which model delivers the stronger overall conversational experience.

What You'll Own:

• Review an assigned scenario and roleplay a natural conversation with two different AI models.
• Conduct comparable conversations with Model A and Model B, keeping the scenario, conversational approach, and overall interaction as consistent as possible.
• Maintain approximately the same number of conversational turns with each model to support a fair comparison.
• Record your voice during each interaction and pay close attention to the quality and behavior of the model's responses.
• Evaluate each model across five defined evaluation dimensions.
• Identify and categorize relevant error clusters that may occur in the audio or conversation.
• Compare the performance of Model A and Model B based on the evaluation criteria and your observations.
• Select the model that demonstrated the stronger overall performance according to the defined evaluation framework.
• Write a detailed rationale explaining your final preference, referencing specific examples and observations from both conversations.
• Apply evaluation guidelines consistently across different scenarios and model interactions

You'll Thrive in This Role If You Have

• Bachelors Degree
• Strong attention to detail and ability to notice subtle differences in conversational quality.
• Excellent listening and comprehension skills.
• Strong written communication skills, particularly the ability to explain observations clearly and objectively.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Ability to compare two interactions fairly without allowing personal preferences to influence the evaluation.
• Strong critical-thinking and analytical skills.
• Reliability and consistency when completing structured evaluation tasks.
• Familiarity with AI assistants, voice-based AI, or conversational systems

The expected hourly salary range for this position is $20-$27 p/hour, based on experience, skills, and qualifications.