AI Transformation Lead

Samsung Electronics America, Inc.; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Electronics America (SEA) seeks a seasoned leader to drive AI and automation initiatives within HR shared services. You will own the AX roadmap, identify opportunities with stakeholders, and define measurable business cases across SSC teams.

Lead end-to-end delivery of AI solutions, including HR AI agents and process automation, coordinating with HRIS, IT, and vendors while ensuring governance and data privacy compliance.

Qualifications

• Bachelor's degree in Information Systems, Business, Data Science, Human Resources or a related field.
• 7+ years of experience in digital transformation, HR technology, process automation or AI/analytics programs.
• Proven experience delivering AI or automation solutions from concept to adoption.
• Strong project management and stakeholder management skills.
• Working knowledge of generative AI, conversational AI and automation tools.

Responsibilities

• AX Roadmap & Use Cases Build and maintain the AX roadmap and use‑case portfolio for all SSC teams.
• Identify, assess and prioritize AI and automation opportunities with SSC and subsidiary stakeholders.
• Define business cases and success measures for each use case.
• Solution Delivery Lead delivery of AI solutions, such as the HR AI agent, employee self‑service and process automation, working with HRIS, IT and vendors.
• Manage AX projects end to end: scope, plan, build, test, launch and hand off to operations.
• Partner with the SEA People Team AX lead and Samsung HQ on shared platforms and standards.
• Adoption & Governance Lead AI literacy, training and change management for SSC staff.
• Apply AI governance and guardrails in line with Samsung HQ policy, including data privacy and risk review.
• Track usage, adoption and value, and report AX progress to leadership.

Skills

Project mgmt

Stakeholder mgmt

Generative AI

Conversational AI

Automation

Digital transformation

AI analytics

Education

Bachelor's degree in IS/Business/Data Science/HR

Tools

Workday

Cognigy

Python

Low-code tools

Job description

Position Summary

This role is not eligible for immigration sponsorship Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting‑edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Key Responsibilities

• AX Roadmap & Use Cases Build and maintain the AX roadmap and use‑case portfolio for all SSC teams.
• Identify, assess and prioritize AI and automation opportunities with SSC and subsidiary stakeholders.
• Define business cases and success measures for each use case.
• Solution Delivery Lead delivery of AI solutions, such as the HR AI agent, employee self‑service and process automation, working with HRIS, IT and vendors.
• Manage AX projects end to end: scope, plan, build, test, launch and hand off to operations.
• Partner with the SEA People Team AX lead and Samsung HQ on shared platforms and standards.
• Adoption & Governance Lead AI literacy, training and change management for SSC staff.
• Apply AI governance and guardrails in line with Samsung HQ policy, including data privacy and risk review.
• Track usage, adoption and value, and report AX progress to leadership.

Skills and Qualifications

Qualifications Required

• Bachelor's degree in Information Systems, Business, Data Science, Human Resources or a related field.
• 7+ years of experience in digital transformation, HR technology, process automation or AI/analytics programs.
• Proven experience delivering AI or automation solutions from concept to adoption.
• Strong project management and stakeholder management skills.
• Working knowledge of generative AI, conversational AI and automation tools.

Preferred

• Hands‑on experience designing process automation (e.g., RPA, workflow automation, Workday business process optimization).
• Proven experience leading cross‑functional projects end to end.
• Experience with Workday, Cognigy or similar platforms, and Python or low‑code tools.
• Experience in HR shared services.
• PMP, Prosci or similar certification.

Regular full‑time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.

In addition, regular full‑time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

To discover more, please visit our official newsroom at (https://news.samsung.com/global/).