AI Training Specialist for IT Ops & Software Mgmt

Turing; United States; Remote; USD 83,000 - 124,000; Full time

Job summary

Turing is seeking an AI Training Specialist (IT Ops & Software Management) to convert complex software workflows into deterministic spreadsheet models and set domain quality benchmarks. You will design guardrails for AI ticketing, incident management, and IT operations reports, aligning with industry standards.

Expect to work as a contractor for up to 2 weeks with 40 hours per week and weekend on-call availability.

Qualifications

• 3+ years in software engineering, IT operations, or technical support management.
• Hands-on familiarity with issue trackers, ITSM helpdesks, SLA policies, escalation paths, and asset lifecycle management.
• Strong ability to translate triage workflows, SLA timers, and incident rules into deterministic spreadsheet formulas.
• Weekend on-call availability; part-time engagement acceptable.
• Remote setup with stable high-speed internet.

Responsibilities

• Define operational discovery parameters and technical guardrails for AI tools handling IT ticketing, incident management, and software support workflows.
• Build and verify reference IT dashboards, SLA tracking sheets, asset lifecycle rollups, and triage escalation logic in Google Sheets or Excel.
• Design realistic IT service scenarios and validate domain context files, including system incident logs, post-mortems, and support playbooks.
• Review, score, and refine AI-generated outputs to ensure alignment with ITIL practices.

Skills

Core Experience

Domain Expertise

Logic & Technical Translation

Availability & Commitment

Technical Infrastructure

Education

Bachelor's degree or equivalent

Tools

Google Sheets

Excel

Job description

Turing is seeking an AI Training Specialist (IT Ops & Software Management) to convert complex software workflows into deterministic spreadsheet models and set domain quality benchmarks. You will design guardrails for AI ticketing, incident management, and IT operations reports, aligning with industry standards.

Expect to work as a contractor for up to 2 weeks with 40 hours per week and weekend on-call availability.