AI Technical Program Manager

System One, Inc.; Leesburg (VA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

System One, Inc. seeks an AI Technical Program Manager in Leesburg, VA, to lead enterprise ServiceNow AI Control Tower initiatives within a hybrid work model.

You will coordinate cross-functional teams, manage governance, risk, and compliance, and translate AI policies into actionable workflows and dashboards.

The role requires strong program management, ServiceNow expertise, and experience in AI governance for a long-term contract.

Qualifications

• Proven experience implementing or leading enterprise ServiceNow AI Control Tower initiatives.
• Experience with AI lifecycle management, governance, and GenAI concepts.
• Hands-on ServiceNow architecture knowledge including CMDB/CSDM, ITSM/ITOM, and reporting tools.

Responsibilities

• Lead and coordinate AICT projects within enterprise governance frameworks.
• Manage cross-functional teams, vendors, and stakeholders to deliver technical solutions on time.
• Develop program plans, milestones, RAID logs, and KPIs for successful delivery.

Skills

Program management

Leadership

Stakeholder management

AI governance

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

APIs

ITSM/ITOM

GRC/IRM

Job description

Job Title: AI Technical Program Manager

Location: Leesburg, VA

Type: Contract (long-term)

Compensation: $150- 200K

Work Model: Hybrid – onsite and remote

Responsibilities

• Lead and coordinate the implementation of ServiceNow AI Control Tower (AICT) projects, ensuring alignment with enterprise AI governance frameworks and risk management policies.
• Manage cross-functional teams, including service providers, vendors, and internal stakeholders, to deliver technical solutions on time and within scope.
• Develop and maintain program plans, milestones, dependencies, RAID logs, and KPIs to ensure successful project execution.
• Establish governance processes, decision forums, and stakeholder communication channels to facilitate project transparency and accountability.
• Translate enterprise AI policies into actionable ServiceNow workflows, controls, and dashboards to support compliance and operational efficiency.
• Oversee integration efforts between ServiceNow and various AI platforms, model providers, and security tools to ensure secure and seamless data flow.
• Facilitate lessons learned and continuous improvement initiatives throughout the project lifecycle.
• Manage scope, schedule, quality, security, and compliance risks; resolve technical and operational blockers to maintain delivery momentum.
• Lead and mentor project teams and manage vendor relationships to ensure quality and performance standards are met.

Requirements

• Proven experience in implementing or leading enterprise ServiceNow AI Control Tower (AICT) initiatives, including AI lifecycle management and governance.
• Strong knowledge of ServiceNow architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations, APIs, and reporting tools.
• Hands‑on experience with AI and GenAI, LLMs, model lifecycle, AI observability, and related security considerations such as prompt injection and data leakage.
• Experience integrating ServiceNow with AI platforms, security tools, data platforms, and enterprise applications.
• Excellent program management skills, including development of plans, KPIs, and stakeholder management for executive reporting.
• Strong leadership abilities to manage multiple cross‑functional teams and vendors effectively.
• Relevant certifications such as ServiceNow Certified System Administrator, Implementation Specialist, PMP, or SAFe/Agile are highly preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is required; advanced certifications in AI governance/risk are a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full‑time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.