AI Support & Enablement Lead

T Rowe Price; Baltimore (MD); Hybrid; USD 110.000 - 188.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Annual bonus eligibility

Retirement plan

Health and wellness benefits

Paid time off

Zusammenfassung

T. Rowe Price is seeking a Sr. Enterprise AI Platform Engineer in the United States to own the build-out and operation of enterprise AI platform integrations across multiple vendors and to lead the AI support and enablement function.

You will serve as a high‑touch technical partner to senior business groups and act as L3/L4 escalation for platform issues. The role covers onboarding, adoption guidance, governance logging, and collaboration with Labs/App Dev on BOT readiness artifacts.

Qualifikationen

• BS/MS in a technical discipline with 7+ years in enterprise SaaS admin/integration/identity & access.
• Experience leading or mentoring a technical support or enablement function.
• Familiar with AI platform administration and compliance logging.
• Understanding of agentic AI risk concepts and guardrail design.
• Strong relationship management and stakeholder communication.
• Hands-on with SSO/SAML/OIDC, SCIM provisioning, RBAC design.
• Experience integrating apps via APIs and API gateways.

Aufgaben

• Serve as L3/L4 escalation for platform defects and model/runtime issues.
• Define Tier 0-2 triage, escalation paths, SLAs, and knowledge base content.
• Lead user enablement: onboarding, training, office hours, and adoption guidance.
• Manage relationships with high‑touch business groups; run regular check-ins.
• Collaborate on Build-Operate-Transfer readiness artifacts and runbooks.
• Own license provisioning and group-based access models; vendor admin setup.
• Design and maintain enterprise AI connectors and integrations.
• Implement control-plane guardrails for agentic capabilities and logging.
• Maintain observability pipelines for governance and incident investigations.
• Evaluate vendor feature requests for risk, compliance, and data handling.
• Prepare architecture/runbooks and documentation; support platform retirement.

Kenntnisse

SaaS administration

Leadership

AI platform admin

AI risk concepts

Stakeholder comms

SSO/OIDC

RBAC design

Observability

API integration

FinOps

Ausbildung

BS/MS in tech field

Tools

Apigee

Microsoft Graph

MCP

Office plugins

DLP/compliance logging

Jobbeschreibung

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

Role Summary

This person will own technical build-out and operation of enterprise AI platform integrations - identity, connectors, and control-plane guardrails - across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), lead the AI support and enablement function - support model, user onboarding, adoption enablement, and stakeholder relationships with high-touch business groups - and serve as L3/L4 escalation for platform and connector defects.

Responsibilities

• Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0-2 support
• Lead the AI support model: define Tier 0-2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships
• Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements
• Own relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs
• Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
• Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
• Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
• Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
• Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements

Qualifications

Required:

• BS/MS degree in a technical discipline (or equivalent experience) and 7+ years of enterprise SaaS administration, integration/platform or identity & access experience
• Experience leading or mentoring and running a technical support or enablement function
• Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
• Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
• Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals)
• Hands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
• Experience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
• Experience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
• Comfortable operating as L3/L4 escalation point and partnering with vendor support teams

Preferred:

• Experience in financial services or another highly regulated industry

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to three days per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$121,000.00 - $207,000.00 for the location of: Washington, D.C.
$138,000.00 - $236,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

Learn more about our benefits.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.