AI Success Manager

Bazeta; Northern (KY); Hybrid; USD 130,000 - 215,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Flexible PTO

Parental leave

Retirement savings plan

Remote work setup budget

Wellness stipend

In-office meal program

Commuter benefits

Job summary

Cresta is seeking an AI Success Manager to partner with Fortune 500 customers, translate AI capabilities, drive adoption, and measure business outcomes. You will define success frameworks, guide product usage, and consult on process changes across executives, operations, and technical teams in a highly strategic role.

Ideal candidates have 2–7+ years in related roles, strong frameworks thinking, and ability to connect technical capabilities to business outcomes.

Qualifications

• 2–7+ years of experience in management consulting, customer-facing strategy or similar roles.
• Able to break down ambiguous problems and drive structured solutions.
• Strong executive communication skills and ability to influence across levels.
• Thrives in ambiguity and believes AI will reshape workflows.

Responsibilities

• Guide customers on AI capabilities and drive product adoption.
• Define success frameworks and measure business outcomes.
• Coordinate with executives, operations, and technical teams across time zones.

Skills

Management consulting

Executive communication

SaaS experience

Change management

Cross-functional

Tools

CRM software

Analytics tools

Job description

# AI Success ManagerUnited States4 hours agoID 2469500Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: CrestaLevel: Director## DescriptionCresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric & consultative role focused on evolving how organizations leverage AI to drive improved performance. This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management. You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals. Key Responsibilities: • Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly. • Consultative Partnership: Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems. • Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity. • Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities. We’re Looking For Someone Who: • Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement) • Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions • Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way • Connects technical capabilities to real business outcomes, not just feature usage • Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer • Has strong executive communication skills and can influence stakeholders across levels • Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years • Is willing to travel (~25%) and work across time zones Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. OTE Range: $130,000–$215,000 + Offers Equity This role includes bonus eligibility, with additional earning potential based on performance. We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [e-mail] (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed....