AI Success Engineer

productboard, Inc; San Francisco (CA); Hybrid; USD 92,500 - 122,600; Full time

Benefits offered by this job

Competitive compensation

Stock options

Flexible PTO

Paid sick days

Free snacks and lunches

Job summary

Productboard, Inc in San Francisco is seeking an AI Success Engineer to guide customers in adopting AI-first product management. In this role, you'll manage customer accounts, deliver activation sprints, and foster relationships with product leaders.

The ideal candidate will have experience in customer success within a B2B SaaS context, strong communication skills, and a solid understanding of AI workflows. Join us to help teams effectively leverage AI in their product development processes!

Qualifications

• 1–2 years of hands-on AI experience in a professional context.
• Comfortable leading conversations with Director and VP‑level product leaders.
• Direct experience managing a portfolio of accounts across the post‑sales lifecycle.

Responsibilities

• Guide customers toward AI‑first product management.
• Manage a book of accounts and build trusted relationships.
• Deliver activation sprints within the standard playbook.

Skills

Customer success

Consultative solutioning

AI fluency

Technical communication

Relationship building

Education

Experience in B2B SaaS

Tools

Jira

Salesforce

Job description

Productboard Spark: AI built for PMs. Now available & free to try in public beta.

As an AI Success Engineer, you’ll help customers adopt AI‑first product management by guiding them through Spark — showing them how AI can transform the way they discover, prioritize, build, and communicate. You’ll work directly with product and engineering teams to turn Spark from something they’ve heard about into something they use every day.

You’ll manage your own book of business, lead activation sprints, and build the consultative instincts that make the difference between a customer who uses Spark and one who can’t imagine working without it.

Why this matters for your career

AI is rewriting how product teams work — and this role puts you at the front of that shift, helping real customers move from curiosity about AI to depending on it every day. You won’t just talk about AI‑first product management; you’ll coach product and engineering leaders through it hands‑on, using their own data and workflows.

The skills you’ll sharpen here — AI fluency and prompt design, consultative solutioning, and translating technical capability into business outcomes — are exactly the skills that will define customer‑facing technical careers for the next decade.

On a Typical Day, You Will...

Guide customers toward AI‑first product management — help them see Productboard Spark not as an add‑on but as a core part of how they work. Demonstrate AI‑augmented workflows using the customer’s own data and show how Spark accelerates discovery, prioritization, and roadmap communication.

Manage a book of accounts — build trusted relationships with product leaders, understand their goals, and ensure each account progresses through activation to sustained adoption within allocated service hours.

Deliver activation sprints within the standard playbook — run use case sprints guided by established best practices and templates, escalating when novel or high‑risk situations arise.

Build early AI fluency with customers — configure Spark context so it reflects the customer’s domain, coach users on effective prompting, and follow up with prompt templates and hands‑on support when Spark adoption stalls after the first Sprint.

Support the transition from activation to adoption — structure monthly touchpoints around meaningful signals (MAU Index, Spark usage depth), not vanity metrics, and identify when guidance versus additional hours versus escalation is the right call.

Partner with Account Executives and Renewals Managers — support AE‑led business reviews with product health data, Spark usage metrics, and adoption summaries. Identify expansion signals and surface them to the AE for commercial qualification.

Contribute to internal improvement — share playbook improvements, document solutioning patterns, and support onboarding of new ASEs. Feed observations about customer friction points and process gaps back to the team.

Feed insight into our product direction — share customer patterns and Spark adoption challenges that help Product and Enablement teams improve the platform and our delivery model.

What success looks like

Customers trust you as a credible technical advisor — product leaders seek your guidance on best practices and Spark adoption strategies.

Your accounts consistently hit Time to Value targets.

Monthly touchpoint coverage is at 100% across your book, with success plans current and aligned with customer goals.

Spark usage grows across your accounts as customers move from basic prompts to more integrated workflows, with you coaching the progression.

You deliver use cases within allocated service hours and elevate the burn rate or scope issues early.

Renewals in your book are supported with thorough product health data and value documentation, reducing last‑minute scrambles for the AE and RM.

Your playbook feedback and solutioning patterns are picked up by peers, improving how the team delivers.

Customers begin to view Spark as part of how they work, not just a tool they log into — a sign of real adoption taking hold.

About you

Experience in customer success, solutions architecture, implementation consulting, or strategic advisory roles within B2B SaaS.

Direct experience managing a portfolio of accounts across the post‑sales lifecycle — activation, adoption, and renewal support.

Comfortable leading conversations with Director and VP‑level product leaders — skilled in objection handling and solutioning across varied customer contexts and types.

Solid product management knowledge — familiar with discovery methods, prioritization frameworks (RICE, Value vs. Effort), OKRs, and roadmap communication. You understand the workflows Spark is designed to improve.

1–2 years of hands‑on AI experience in a professional context — not just personal productivity, but actively using AI to deliver customer outcomes, accelerate workflows, or build AI‑augmented solutions. You understand prompt engineering fundamentals, can design basic multi‑step AI workflows, and have coached others on effective AI usage.

Familiar with enterprise product management tools and integration ecosystems — Jira, Slack, Salesforce, and similar platforms.

Strong customer‑facing communication and relationship‑building skills — you adapt your approach based on the audience and build trust through reliability, follow‑through, and genuine curiosity about the customer’s business.

Self‑motivated and organized — you manage your book of business independently day‑to‑day, ask for help on the right things, and contribute positively to team culture.

Bonus:

Hands‑on experience with Productboard or Spark.

Background as a product manager yourself, not only advising them.

Experience in a high‑growth or startup B2B SaaS environment.

Expected base pay range for this position in the San Francisco area is $92,500 – $122,600. In addition to the base pay, this role is eligible for competitive equity awards and benefits.

Productboard’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.

You can look forward to the following benefits + More

Competitive compensation, stock options, company 401k

Budget for online courses, books, and conferences

Flexible PTO and paid sick days

Volunteer Day for you to help causes close to your heart

Free snacks, drinks, and catered lunches

Company contribution to gym and wellness memberships

Flexible working hours and home office. Hybrid schedule Mon/Tues/Thurs in office

Mental wellness program to support your well‑being and self‑care

About Productboard

Productboard is the leading intelligent product management platform, used by 6,000+ companies including Salesforce, SAP, Autodesk, and Kroger. Headquartered in San Francisco, with engineering hubs in Prague and Brno. Backed by Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer, Tiger Global, and Dragoneer.

We’ve spent the last decade building the foundation for how product teams work. We’re now in our 0‑to‑1 moment again, building Productboard Spark — the AI‑first, agentic experience that turns raw feedback and signals into clear problems, strong specs, and faster execution. Spark is what powers everything you’ll be working on.

• Stock options
• MacBook + 34" monitor
• Budget for online courses, books, and conferences
• 5 weeks of vacation + 9 sick days
• Carrot fertility benefits
• MultiSport card
• Flexible working hours and home office
• Mental wellness program
• Free snacks, drinks, and catered lunches in our office

Relocation

If you’re authorized to work in the EU and want to move to Prague or Brno, we offer a one‑time relocation bonus of $6,000 – $13,000 USD, depending on whether you’re moving alone or with a partner or family.

We’re unable to provide visa sponsorship for this role.

Are you building with us?

If the work above is what you want to spend the next chapter of your career on, apply below!

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.

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