AI Strategy Manager

MSS Solutions, LLC; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Job summary

MSS Solutions, LLC is seeking an AI Strategy Manager to shape and execute the enterprise AI strategy, aligning AI initiatives with business goals. You will partner with executives across departments to identify opportunities, build business cases, and drive responsible AI governance.

The role requires strong leadership, governance, and collaboration skills, with a focus on delivering measurable business outcomes through AI adoption across the organization.

Qualifications

• Bachelor's degree in business, information technology, computer science, data analytics, engineering, or a related field.
• 3–5+ years of experience in technology, business transformation, process improvement, project/program management, or a related field.
• Demonstrated understanding of artificial intelligence, automation, and emerging AI technologies.
• Experience identifying and implementing technology solutions to address business challenges.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical concepts to non-technical audiences.
• Demonstrated ability to work collaboratively with executives, managers, technical teams, and business users.
• Experience leading AI, digital transformation, technology transformation, or enterprise automation initiatives.
• Experience implementing AI tools or platforms within an organization.
• Experience with AI governance, responsible AI, data privacy, cybersecurity, or technology risk.
• Experience with workflow automation, business process optimization, or enterprise software implementation.
• Familiarity with AI platforms and tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini, or comparable enterprise AI solutions.
• Experience developing AI business cases, calculating ROI, and measuring technology adoption.
• Experience working in a multi-location or distributed organization.
• Experience in construction, engineering, manufacturing, or other project-based industries preferred.
• Must successfully pass a background check and drug test.

Responsibilities

• Develop and maintain the company's enterprise AI strategy and roadmap in alignment with overall business objectives.
• Develop, implement, and maintain a corporate AI policy that promotes responsible and secure use of AI while protecting company data and confidential information.
• Partner with executive leadership and department leaders to identify high-value opportunities for AI adoption and process improvement.
• Evaluate emerging AI technologies, platforms, and capabilities and assess their potential business applications.
• Prioritize AI initiatives based on business value, feasibility, cost, risk, and organizational readiness.
• Develop business cases, recommendations, and implementation plans for proposed AI initiatives.
• Monitor industry trends and emerging technologies to identify opportunities for the organization to leverage AI effectively.
• Lead and coordinate AI initiatives from initial concept and pilot through implementation and ongoing optimization.
• Collaborate with IT and business stakeholders to integrate AI solutions into existing systems, workflows, and processes.
• Identify opportunities to automate repetitive or inefficient processes using AI and related technologies.
• Work with departments to redesign workflows and business processes to take advantage of AI capabilities.
• Coordinate with internal teams and external vendors as necessary to implement AI solutions.
• Establish success metrics and monitor the effectiveness, adoption, and return on investment of AI initiatives.
• Serve as a subject matter expert and internal resource for AI-related questions, opportunities, and best practices.
• Work directly with department leaders and employees to understand business challenges and identify appropriate AI solutions.
• Develop and deliver training, demonstrations, and educational resources to increase employee understanding and adoption of AI tools.
• Promote practical and responsible use of AI throughout the organization.
• Help employees identify appropriate use cases for AI while setting realistic expectations regarding its capabilities and limitations.
• Build relationships across departments to encourage collaboration and adoption of successful AI initiatives.
• Partner with IT, cybersecurity, legal, HR, and other stakeholders to establish appropriate AI governance practices.
• Help develop and maintain company policies, standards, and guidelines governing the use of AI.
• Evaluate potential risks associated with AI solutions, including data privacy, security, accuracy, intellectual property, and regulatory considerations.
• Help establish guidelines regarding confidential, proprietary, and sensitive company information used with AI tools.
• Maintain awareness of applicable laws, regulations, contractual requirements, and industry standards affecting the organization's use of AI.
• Collaborate with IT to ensure AI solutions meet appropriate security and technology requirements.
• Monitor the performance and adoption of implemented AI solutions and identify opportunities for improvement.
• Gather feedback from users and stakeholders to continuously improve AI tools and processes.
• Develop and maintain an inventory of AI tools, use cases, initiatives, and vendors across the organization.
• Identify opportunities to expand successful AI implementations to additional departments or business functions.
• Provide regular updates to leadership regarding AI initiatives, progress, opportunities, risks, and measurable business outcomes.
• Other such duties and responsibilities as assigned by the Company from time to time.

Skills

AI strategy

AI governance

Data privacy

Cybersecurity

Workflow automation

Project management

Executive collaboration

Communication

Education

Bachelor's degree in business/IT/CS/engineering or related field

Tools

Microsoft Copilot

ChatGPT Enterprise

Claude

Gemini

Job description

Current job opportunities are posted here as they become available.

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for an AI Strategy Manager. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

• Develop and maintain the company's enterprise AI strategy and roadmap in alignment with overall business objectives.
• Develop, implement, and maintain a corporate AI policy that promotes responsible and secure use of AI while protecting company data and confidential information.
• Partner with executive leadership and department leaders to identify high-value opportunities for AI adoption and process improvement.
• Evaluate emerging AI technologies, platforms, and capabilities and assess their potential business applications.
• Prioritize AI initiatives based on business value, feasibility, cost, risk, and organizational readiness.
• Develop business cases, recommendations, and implementation plans for proposed AI initiatives.
• Monitor industry trends and emerging technologies to identify opportunities for the organization to leverage AI effectively.
• Lead and coordinate AI initiatives from initial concept and pilot through implementation and ongoing optimization.
• Collaborate with IT and business stakeholders to integrate AI solutions into existing systems, workflows, and processes.
• Identify opportunities to automate repetitive or inefficient processes using AI and related technologies.
• Work with departments to redesign workflows and business processes to take advantage of AI capabilities.
• Coordinate with internal teams and external vendors as necessary to implement AI solutions.
• Establish success metrics and monitor the effectiveness, adoption, and return on investment of AI initiatives.
• Serve as a subject matter expert and internal resource for AI-related questions, opportunities, and best practices.
• Work directly with department leaders and employees to understand business challenges and identify appropriate AI solutions.
• Develop and deliver training, demonstrations, and educational resources to increase employee understanding and adoption of AI tools.
• Promote practical and responsible use of AI throughout the organization.
• Help employees identify appropriate use cases for AI while setting realistic expectations regarding its capabilities and limitations.
• Build relationships across departments to encourage collaboration and adoption of successful AI initiatives.
• Partner with IT, cybersecurity, legal, HR, and other stakeholders to establish appropriate AI governance practices.
• Help develop and maintain company policies, standards, and guidelines governing the use of AI.
• Evaluate potential risks associated with AI solutions, including data privacy, security, accuracy, intellectual property, and regulatory considerations.
• Help establish guidelines regarding confidential, proprietary, and sensitive company information used with AI tools.
• Maintain awareness of applicable laws, regulations, contractual requirements, and industry standards affecting the organization's use of AI.
• Collaborate with IT to ensure AI solutions meet appropriate security and technology requirements.
• Monitor the performance and adoption of implemented AI solutions and identify opportunities for improvement.
• Gather feedback from users and stakeholders to continuously improve AI tools and processes.
• Develop and maintain an inventory of AI tools, use cases, initiatives, and vendors across the organization.
• Identify opportunities to expand successful AI implementations to additional departments or business functions.
• Provide regular updates to leadership regarding AI initiatives, progress, opportunities, risks, and measurable business outcomes.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• Bachelor's degree in business, information technology, computer science, data analytics, engineering, or a related field; equivalent professional experience may be considered.
• 3–5+ years of experience in technology, business transformation, process improvement, project/program management, management consulting, or a related field.
• Demonstrated understanding of artificial intelligence, automation, and emerging AI technologies.
• Experience identifying and implementing technology solutions to address business challenges.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate technical concepts to non-technical audiences.
• Demonstrated ability to work collaboratively with executives, managers, technical teams, and business users.
• Experience leading AI, digital transformation, technology transformation, or enterprise automation initiatives.
• Experience implementing AI tools or platforms within an organization.
• Experience with AI governance, responsible AI, data privacy, cybersecurity, or technology risk.
• Experience with workflow automation, business process optimization, or enterprise software implementation.
• Familiarity with AI platforms and tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini, or comparable enterprise AI solutions.
• Experience developing AI business cases, calculating ROI, and measuring technology adoption.
• Experience working in a multi-location or distributed organization.
• Experience in construction, engineering, manufacturing, or other project-based industries preferred.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

Work Environment:

Work is performed in an office environment with air conditioning and bright lights.

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.