AI Strategy & Adoption Lead

Zendesk

Denver (CO)

Hybrid

USD 118,000 - 178,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Disability accommodations

EEO commitment

Job summary

Zendesk seeks an experienced AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business value and aligning executive stakeholders for scalable AI programs.

You will lead cross-functional teams, design reviews, and long-term AI strategy, partnering with Product, Services, Sales, and Partners to drive adoption and measurable business impact across diverse enterprise customers.

Qualifications

Minimum 5+ years in Customer Success/Experience, 1+ year in AI-related experience.
Experience in go-to-customer/GTM roles in enterprise tech — SaaS, CS/consulting/solutions engineering.
Experience using adoption and health analytics to forecast churn and expansion; surface early risk signals.

Responsibilities

Own end-to-end delivery of customers’ AI roadmaps and define long-term AI vision.
Lead design reviews for AI deployments and coordinate with Professional Services, Product, and Engineering.
Partner with executives to craft and refine a forward-looking AI strategy and translate it into actionable roadmaps.
Align internal teams to deliver the AI roadmap and manage cross-functional dependencies.
Coordinate activities, identify risks early, and optimize resource engagement for AI programs.
Maintain recurring cadences and a mutual AI Roadmap to maximize value and renewals.
Own channel strategy for AI dissemination and partner engagement; measure adoption and impact.