AI Solutions Strategist
Triwill Group
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Benefits offered by this job
Job summary
Ramp is hiring an AI Solutions Strategist in New York hybrid. You will partner with enterprise customers to understand finance workflows and identify AI-enabled opportunities, translating needs into actionable designs for product, engineering, and go-to-market teams.
You will translate insights into scalable solutions, prioritize changes, and collaborate with finance stakeholders to drive adoption, governance, and successful rollouts.
Qualifications
- 4+ years of relevant experience.
- Strong customer empathy and the ability to earn trust quickly with senior stakeholders.
- Excellent problem framing: you can turn messy workflows into clear systems and priorities.
- Comfort operating in ambiguity and iterating quickly while keeping quality high.
- Ability to communicate clearly in writing and verbally with stakeholders.
- A builder mindset: you like shipping, learning, and improving the system.
- Experience in solutions, implementation, product strategy, consulting, or technical program management.
- Strong grounding in corporate finance / controllership workflows, including accounting close, spend governance/controls, budgeting, procurement, and AP operations.
- Experience translating finance requirements into system design and configuration (ERP/accounting, procurement, expense management, payments).
- Ability to partner with finance system owners/admins to drive change management, testing, and rollouts.
- Familiarity with finance operations workflows (AP, procurement, expenses, cards, accounting close).
- Exposure to AI-enabled products, automation, or applied ML.
Responsibilities
- Discover and diagnose customer needs by interviewing stakeholders and mapping end-to-end workflows.
- Translate needs into clear solution requirements with success metrics and constraints.
- Define deployment plans balancing speed, safety, and scalability (MVP rollout).
- Partner with customer teams to align on change management and adoption plans.
- Collaborate with Ramp Engineers to design and ship AI-driven solutions and define data inputs and governance needs.
- Synthesize customer learnings into reusable patterns and write clear briefs for Product/Engineering.
- Present status, outcomes, and recommendations to executives and non-technical audiences.
Skills
Tools
Job description
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
As an AI Solutions Strategist, you will sit at the intersection of customers, AI delivery, and Ramp’s core product teams. You will partner with enterprise/strategic customers to deeply understand their finance workflows—especially corporate finance and controllership priorities like close, controls, and spend governance—identify high-impact opportunities for AI and automation, and translate those needs into clear problem statements, solution designs, and actionable feedback for Ramp’s Product, Engineering, and Go-to-Market teams.
This role is for someone who can listen carefully, structure ambiguity, and turn on-the-ground learnings into scalable solutions. This role required high proactivity and bias to action.
No two days are the same, but you can expect to:
- Discover and diagnose customer needs
- Run stakeholder interviews and workflow deep dives with Finance, Procurement, AP, and IT teams.
- Map end-to-end processes and pinpoint the “why” behind pain points (risk, cost, cycle time, compliance, exceptions).
- Identify where AI can create leverage, including intelligent intake, classification, routing, matching, and exception handling.
- Translate needs into clear solution requirements
- Turn qualitative input into crisp requirements: problem statements, success metrics, constraints, and acceptance criteria.
- Define deployment plans that balance speed, safety, and scalability (MVP iteration rollout).
- Partner with customer teams to align on change management, operating model updates, and adoption plans.
- Partner with technical teams to implement AI-powered workflows
- Work closely with Ramp Engineers and AI builders to design and ship solutions that meet real customer workflows.
- Help specify data inputs, integrations, and governance needs (system-of-records, policy rules, auditability).
- Support evaluation of models and prompts against customer-specific edge cases and risk tolerance.
- Drive feedback loops into Ramp’s core product
- Synthesize learnings across customers into reusable patterns and product opportunities.
- Write high-signal briefs for Product and Engineering: what customers need, why it matters, and what to build next.
- Advocate for scalable solutions that reduce custom work over time.
- Communicate impact and guide executives
- Present status, outcomes, and recommendations to audiences ranging from operators to execs.
- Quantify impact (time saved, error reduction, improved compliance, faster close) and connect it to business outcomes.
- Create simple narratives, demos, and artifacts that make AI workflows understandable and trustworthy.
- 4+ years of relevant experience
- Strong customer empathy and the ability to earn trust quickly with senior stakeholders.
- Excellent problem framing: you can turn messy workflows into clear systems and priorities.
- Comfort operating in ambiguity and iterating quickly while keeping quality high.
- Ability to communicate clearly in writing (briefs, requirements, postmortems) and verbally (workshops, exec readouts).
- A builder mindset: you like shipping, learning, and improving the system.
- Experience in solutions, implementation, product strategy, consulting, or technical program management.
- Strong grounding in corporate finance / controllership workflows, including accounting close, spend governance/controls, budgeting, procurement, and AP operations.
- Experience translating finance requirements into system design and configuration (e.g., ERP/accounting, procurement, expense management, payments), including integrations, data mapping, and controls.
- Ability to partner with finance system owners/admins to drive change management, testing (UAT), and successful rollouts.
- Familiarity with finance operations workflows (AP, procurement, expenses, cards, accounting close).
- Exposure to AI-enabled products, automation, or applied ML (you do not need to be an ML engineer).
- Basic comfort with data concepts and systems integration (APIs, ETL, SQL, spreadsheets, data quality).
We collaborate best when we’re close to the work and close to each other. This role is hybrid in New York, with time in-office to partner tightly with product and engineering teams. Importantly, this role required spending time with customers to understand real workflows, so travel and flexibility are critical to success.
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
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