AI Solutions Specialist

Heritage Auctions, Inc.; Dallas (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

401k savings plans

Daily Pay

Onsite gym

Job summary

Heritage Auctions in Dallas, TX is seeking an experienced AI Solutions Specialist to work forward deployed within the business, helping employees use artificial intelligence to improve everyday work. You will combine hands-on solution development with employee enablement, building relationships with teams to understand workflows and identify where AI can add value.

As part of the Enterprise AI team, you will design, test, and maintain agents, prompts, and workflows; coach users; define success

Qualifications

• Proven experience delivering AI solutions in real business workflows.
• Ability to define success measures, validate outputs, and drive adoption.
• Experience building multi-step workflows and agent-based solutions.
• Strong communication to translate needs to technical solutions.

Responsibilities

• Build strong relationships with business teams to understand processes and opportunities for AI or automation.
• Design, test, and maintain custom agents, AI assistants, and workflows from prototype to rollout.
• Explain AI capabilities and provide coaching, demonstrations, and training.
• Define success criteria and evaluate outputs for accuracy and usefulness with human review as needed.
• Create guides, templates, and SOPs to enable teams to apply solutions independently.
• Track adoption, time savings, and user competency in maintaining solutions.

Skills

AI solutions

Agent building

Stakeholder engagement

GenAI tooling

Workflow automation

Education

Bachelor's degree in CS or related

Tools

ChatGPT

Microsoft Copilot

Job description

Description

Build your career with Heritage Auctions, the world’s largest collectibles auctioneer.

Celebrating its 50th anniversary in 2026, Heritage Auctions has spent five decades connecting collectors with extraordinary objects and the stories behind them. Headquartered in Dallas, Texas, with offices across the United States and around the world, Heritage serves more than 50 auction categories, including Coins, Sports, Comics, Entertainment, Historical, Jewelry, Fine and Decorative Art, Luxury Accessories, Wine, and many more. Join a collaborative, fast-paced company where curiosity is valued, expertise is celebrated, and every day offers an opportunity to work with remarkable pieces of history and culture.

SUMMARY:

Heritage Auctions is seeking an experienced AI Solutions Specialist to work forward deployed within the business,

helping employees use artificial intelligence to improve everyday work.

This role combines hands-on solution development with employee enablement. You will work directly within business teams to build relationships, develop a deep understanding of their workflows, and identify where AI and automation can make a meaningful difference.

You will build practical AI solutions and help teams develop the skills and confidence to create, use, and improve solutions themselves. Success means both measurable business improvements and teams becoming more capable and independent in their use of AI.

As part of our Enterprise AI team, you will bring demonstrated experience applying AI to real business workflows, strong judgment about where it adds value, and the ability to explain and teach it clearly. You should be comfortable moving from observing a business process to delivering a working solution, validating its results, and supporting its adoption.

BENEFITS:

• Medical, Dental, and Vision coverage
• Paid time off
• 401k savings plans
• Daily Pay: Access your pay when you need it!
• Onsite gym with access to a personal trainer

LOCATION:

South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

COMPENSATION:

Commensurate based on experience.

SCHEDULE:

This is a full-time hybrid role based at our Dallas headquarters.

KEY RESPONSIBILITES:

• Build strong relationships with business teams, observe their day-to-day work, and develop deep knowledge of their processes, challenges, and priorities. Identify meaningful opportunities to improve productivity, accuracy, and service, and determine whether AI, traditional automation, or a simpler process improvement is the best approach.
• Translate business requirements into clearly scoped departmental solutions using approved enterprise tools such as ChatGPT and Microsoft Copilot. Independently design, test, and maintain custom agents, AI assistants, reusable prompts, and workflows from initial prototypes through rollout and ongoing improvement.
• Explain AI capabilities, limitations, and tradeoffs in plain language. Deliver coaching, demonstrations, and training tailored to each team’s actual work and level of experience.
• Define success criteria for every solution and evaluate outputs for accuracy, consistency, and usefulness. Incorporate employee feedback and appropriate human review, including where specialist judgment remains necessary.
• Document clear guides, examples, templates, and standard operating procedures that help teams apply solutions and proven approaches independently.
• Track sustained adoption, verified time savings, acceptable output quality, and employees’ ability to use and maintain appropriate solutions independently.
• Coordinate with Enterprise AI leadership to route solutions requiring production integrations or custom engineering to the appropriate delivery teams. Provide business requirements and acceptance criteria to support the handoff.
• Stay current with AI developments, evaluate their practical value, and follow company standards for data privacy, security, and responsible AI use.

Requirements

QUALIFICATIONS:

• Demonstrated professional experience delivering AI solutions in real business workflows, including defining success measures, validating outputs, improving solutions through user feedback, and supporting sustained adoption with measurable results.
• Strong hands-on proficiency with generative AI tools and agent building platforms such as ChatGPT or Microsoft Copilot, including reusable instructions, and experience building multi-step workflows and configuring agents that use approved business knowledge or tools.
• Sound judgment about AI capabilities and limitations, including when AI is appropriate, when another approach is better, and how to validate outputs before relying on them.
• Experience working directly with business stakeholders to understand their domain, uncover pain points, and translate needs into practical solutions.
• Strong written and verbal communication skills, with demonstrated ability to explain AI clearly, ask effective questions, build trust, and coach nontechnical employees to apply technology independently.
• Ability to independently manage work from discovery through adoption, prioritize opportunities, and keep stakeholders informed.
• Initiative, curiosity, and a demonstrated habit of learning and applying new AI capabilities.

PREFERRED EXPERIENCE:

• Experience building and delivering custom AI solutions with workflow automation, business data, APIs, or enterprise systems.
• Experience establishing reusable practices or employee communities that expand effective AI use across teams.
• Bachelor’s degree in computer science, information technology, business, or a related field, or equivalent relevant professional experience

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE