AI Solutions Specialist

Widener University; Chester (Delaware County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Widener University is seeking an AI Solutions Specialist to directly configure, test, and deploy AI tools across Admissions, Financial Services, Registrar, Finance, HR, and IT. The role combines hands-on development with strategic governance, ensuring AI use aligns with policy, data security, and university needs.

The candidate will build practical workflows, train staff, and monitor deployments while maintaining a university-wide view of AI opportunities and licensing.

Qualifications

• Bachelor’s degree required.
• Hands-on experience building AI solutions with current generative AI tools.
• Experience with enterprise AI platforms (MS 365 Copilot, Gemini, ChatGPT Enterprise, Claude).
• Comfort using data in spreadsheets and APIs.
• Ability to evaluate AI outputs, identify hallucinations and bias.
• Ability to map business processes and drive adoption.
• Strong written and verbal communication; customer-service oriented.

Responsibilities

• Identify high-value AI opportunities across administrative units.
• Configure, test, deploy AI solutions hands-on (prompts, assistants, retrieval over content).
• Integrate AI with existing systems using workflow automation.
• Monitor deployments; track accuracy, adoption, and improvements; document configurations.
• Define success measures and advise on retirements or rebuilds.
• Design and deliver practical AI training and office hours for staff.
• Evaluate tools and maintain a roadmap of AI use across units.

Skills

Generative AI tooling

Enterprise AI platforms

Data handling in spreadsheets

AI output evaluation

Process mapping

Communication skills

Customer service

Analytical problem solving

Independent work

Self-learning

Education

Bachelor’s degree

Master’s degree

Tools

Python

JavaScript

Ellucian Colleague

Technolutions Slate

Job description

AI Solutions Specialist

Job no: 493449. Full-time. Location: Chester, PA. Category: Administrators. Reports to the Vice President for Enrollment & Technology/Chief Information Officer.

Widener University is currently seeking an AI Solutions Specialist. Reporting to the Vice President for Enrollment & Technology/Chief Information Officer, this newly created position will help the university’s administrative units put artificial intelligence to practical use, improving the speed and quality of the work that supports our students, faculty, and staff. The role will report directly to the Vice President while it is being established, then move into the Information Technology department.

This is a hands‑on role. The AI Solutions Specialist will work with units such as Admissions, Student Financial Services, the Registrar, Finance, Human Resources, Information Technology Services, etc. to identify high‑value opportunities, then personally configure, test, deploy, and monitor the tools that address them. It is also strategic: the position maintains a university‑wide view of where AI is and should be used, recommends what the university should license, and builds the training that equips staff to leverage these new tools.

Qualified candidates will have both technological expertise and the interpersonal skills necessary to engage colleagues and campus stakeholders. Much of this work involves understanding how staff actually do their jobs and earning the trust required to manage change. The university is interested in what demonstrably works, not in adopting technology for its own sake. Duties and priorities will shift on an ongoing basis, so the successful candidate will bring comfort with ambiguity, a willingness to “figure it out,” and the autonomy to identify opportunities rather than wait for assignments.

This position is eligible for regular remote/flex work, and the university will consider fully remote candidates; some on‑campus presence may be expected during onboarding and periodically thereafter.

Essential Duties

• Partner with administrative units to identify work that is repetitive, slow, error‑prone, or backlogged, and assess honestly whether AI is the right tool.
• Configure, test, and deploy AI solutions hands‑on: prompts, custom assistants and agents, document‑grounded chat and search over a unit’s own content, drafting and summarization workflows, and extraction of structured data from forms and correspondence.
• Connect AI capabilities to existing university systems using workflow automation tools so that outputs land where staff already work.
• Monitor deployed solutions on a regular basis reviewing output quality, tracking adoption, catching degradation, and adjusting configuration as content, processes, and vendor capabilities change. Document configurations, prompts, and known limitations so that deployments are supportable and repeatable.
• Define and report success measures for each deployment (time saved, turnaround time, error rates, volume handled) and recommend retiring or rebuilding what does not deliver.
• In partnership with others, design and deliver practical training workshops, office hours, and role‑specific guides that raises baseline AI fluency and builds capable practitioners in business units.
• Evaluate new tools, assess vendor claims critically, maintain a roadmap of AI use across administrative units, and report progress and priorities to university leadership.
• Ensure that every deployment adheres to university policy and applicable requirements for data security and privacy, record retention, and appropriate use.

Secondary Responsibilities

• Serve on division and campus‑wide committees and participate in process improvement projects or strategic initiatives as assigned.
• Keep informed about developments in artificial intelligence, automation, and higher education technology, including relevant policies, regulations, and state and federal laws.
• Potential for modest supervisory responsibilities and/or collaboration opportunities with student employees or interns.
• Perform other job‑related duties as assigned or directed to support departmental needs and align with the mission, values and goals of Enrollment & Technology and Widener University.

Minimum Qualifications: Required

• Bachelor’s degree.
• Demonstrated hands‑on experience building solutions with current generative AI tools (e.g., configuring custom assistants or agents, developing prompts for production use, or deploying document‑grounded chat or retrieval over an organization’s own content).
• Working knowledge of at least one major enterprise AI platform (for example, Microsoft 365 Copilot, Google Gemini, ChatGPT Enterprise, or Anthropic Claude), including its administrative settings.
• Comfort working with data in spreadsheets and structured files, and an understanding of how systems exchange data through APIs.
• Ability to evaluate AI output critically recognizing hallucination, bias, and quiet failure and to build the checks that catch problems before end users do.
• Demonstrated ability to map a business process, identify where the friction actually lies, and design a change that staff will adopt.
• Excellent interpersonal and communication skills, written and verbal, including the ability to explain technical concepts to non‑technical colleagues clearly and without condescension.
• Customer service orientation and ability to interact with a wide variety of individuals within a complex and dynamic environment.
• Excellent analytical, problem‑solving, and organizational skills, with thoroughness and attention to detail.
• Ability to work independently, manage multiple projects, and prioritize among competing needs.
• Ability to identify gaps in one’s own knowledge and locate the resources to learn on one’s own, essential in a field changing this quickly.

Formal software development experience is not required; candidates who have built practical solutions through configuration rather than code are encouraged to apply.

Preferred

• Master’s degree.
• Experience in higher education, or in another complex, decentralized organization.
• Experience delivering training or change management to non‑technical staff.
• Familiarity with enterprise administrative systems such as Ellucian Colleague, Technolutions Slate, etc.
• Scripting ability (e.g., Python or JavaScript).

Special Requirements

• Occasional travel to the university’s campuses will be required.
• This position may require vacation restrictions during times of peak activity in the department.
• The employee must have the ability to occasionally lift/or move 10+ pounds.
• The employee will perform repetitive motion using computer mouse and keyboard to type.

U.S. work authorization is required.