AI Solutions Engineer

Togetherwork; Austin (TX); On-site; USD 157,250 - 212,750; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability insurance

Life and AD&D

401(k) match up to 4%

Paid time off

Sick days

Paid holidays

Parental leave

Job summary

Togetherwork seeks an AI Solutions Engineer to transform Customer Experience through AI by identifying opportunities, designing solutions, building workflows, deploying them into production, measuring impact, and continuously improving the experience for customers and employees.

You will own how AI is designed, built, deployed, and operated across Support, Professional Services, and Education within the company AI governance framework, applying CX patterns and prompt libraries that comply with

Qualifications

• Ships working code, not just configuration.
• Comfortable writing Python or equivalent.
• Using Git for version control and deploying small services to production.
• Direct experience building applications against LLM APIs such as Claude or OpenAI.
• Prompt engineering as a discipline.
• Hands‑on experience with customer operations platforms such as Zendesk, Salesforce, ServiceNow, or similar ecosystems.
• Track record of delivering AI‑enabled operational improvements that shipped and got used.

Responsibilities

• Design, build, deploy, and operate AI solutions across CX teams (Support, Professional Services, Education).
• Define CX-specific patterns, prompt libraries, and workflow templates that comply with governance standards.

Skills

Python programming

LLM APIs

Prompt engineering

Operational improvements

Customer operations knowledge

Tools

Git version control

Zendesk

Salesforce

ServiceNow

Job description

Role Overview

The AI Solutions Engineer is responsible for transforming Customer Experience through AI by identifying opportunities, designing solutions, building workflows, deploying them into production, measuring their impact, and continuously improving them. This role requires a systems thinker who can redesign workflows to improve the entire customer and employee experience.

What You Will Do

As the AI Solutions Engineer, you will own how AI is designed, built, deployed, and operated across Support, Professional Services, and Education, within the company AI governance framework. You will apply company AI standards within CX and define the CX-specific patterns, prompt libraries, and workflow templates that comply with them.

Why It Might Be a Fit

This role is ideal for someone who can demonstrate a track record of delivering AI‑enabled operational improvements that shipped and got used, not just designed. You will have the opportunity to build the AI operating model for Customer Experience at Togetherwork and shape how AI is deployed across Professional Services, Support, and Education.

Requirements

• Ships working code, not just configuration
• Comfortable writing Python or equivalent
• Using Git for version control and deploying small services to production
• Direct experience building applications against LLM APIs such as Claude or OpenAI
• Prompt engineering as a discipline
• Hands‑on experience with customer operations platforms such as Zendesk, Salesforce, ServiceNow, or similar ecosystems
• Track record of delivering AI‑enabled operational improvements that shipped and got used

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer‑paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Salary Range

$185,000/year