AI Solutions Delivery Associate

ServiceNow; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

ServiceNow in the United States is seeking an Associate AI Solutions Delivery Associate to turn business needs into AI-enabled solutions with guidance. You will configure capabilities, automations, and digital experiences using reusable patterns and low-code components, translating requirements into reliable configurations.

You will work with analysts and delivery specialists to clarify needs, build tests, and document processes while helping users adopt delivered solutions.

Qualifications

• 1+ years of relevant experience in business systems, automation, or AI-enabled solutions.
• Bachelor's degree or equivalent practical experience.
• Working knowledge of tables, fields, keys, relationships, validation, and data quality.
• Experience using learning visual development, automation, or AI-assisted tools.
• Ability to break problems into steps, test outcomes, and communicate results.
• Curiosity about AI and task-specific agents improving business processes.
• Strong written and verbal communication and collaboration skills.
• Ability to learn new technologies with attention to quality and detail.
• Preferred: low-code/no-code platforms, APIs, enterprise SaaS; Agile exposure; AI prompts.
• This position is not eligible for employment sponsorship.

Responsibilities

• Use generative AI and approved agent capabilities to streamline well-defined business activities.
• Configure basic apps, intake forms, approvals, notifications, and linear workflows using visual tools.
• Apply approved templates, data schemas, prompts, skills, connectors, and solution patterns.
• Work with analysts and delivery specialists to clarify requirements and convert to configurations.
• Create and validate tables, fields, relationships, and data-quality checks.
• Perform unit testing and support UAT with established test scenarios.
• Prepare solution documentation: process flows, decisions, test evidence, operating instructions.
• Help users adopt delivered solutions and escalate platform/security concerns appropriately.
• Build knowledge of responsible AI, privacy, security, accessibility, and standards.

Skills

AI solutions

Low-code/no-code

Structured data concepts

Testing & QA

Communication

Learning new tech

Education

Bachelor's degree in information systems, business, CS, data, or related field

Tools

Visual development tools

APIs

Relational databases

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

The Associate AI Solutions Delivery Associate helps turn business needs into practical, AI-enabled solutions while building hands‑on delivery skills. Working with close guidance and detailed instructions, you will configure approved AI capabilities, departmental automations, digital intake experiences, and productivity tools using reusable patterns and standard low‑code/no‑code platform components. You will learn how to translate well‑defined requirements into reliable solutions, test your work, document how they operate, and support colleagues who use them.

What you get to do in this role:

• Use generative AI and approved agent capabilities to streamline well‑defined business activities, such as summarizing content, classifying information, preparing drafts, or guiding users through standard processes.
• Configure basic applications, intake forms, approvals, notifications, and linear workflows using visual development tools and reusable components.
• Apply approved templates, data schemas, prompts, skills, connectors, and solution patterns rather than rebuilding capabilities that already exist.
• Work with business analysts, process owners, and more experienced delivery specialists to clarify requirements and convert them into configured solutions.
• Create and validate tables, fields, relationships, business rules, and data‑quality checks for well‑defined use cases.
• Perform unit testing and support user acceptance testing using established test scenarios; document defects clearly and resolve issues within your assigned scope.
• Prepare concise solution documentation, including process flows, configuration decisions, test evidence, operating instructions, and known limitations.
• Help users adopt delivered solutions, respond to routine questions, and escalation platform, security, data, or design concerns to the appropriate technical partner.
• Build your knowledge of responsible AI, privacy, security, accessibility, and platform standards, and apply those requirements throughout delivery.

Qualifications

• 1+ years of relevant experience through employment, internships, academic work, training programs, volunteer work, or personal projects in business systems, workflow automation, application development, data, or AI‑enabled solutions.
• A bachelor's degree in information systems, business, computer science, data, or a related field, or equivalent practical experience.
• Working knowledge of structured data concepts, including tables, fields, keys, relationships, validation, and basic data quality.
• Experience using, configuring, or learning visual development, automation, productivity, or AI‑assisted tools.
• Ability to break a defined problem into clear steps, follow established procedures, test outcomes, and communicate when requirements or results are unclear.
• Curiosity about how generative AI and task‑specific agents can improve business processes, paired with sound judgment about when human review is needed.
• Clear written and verbal communication skills and the ability to collaborate in a structured team environment.
• Ability to learn new technologies, incorporate feedback, and manage assigned work with attention to quality and detail.

Preferred qualifications:

• Experience with low‑code/no‑code platforms, workflow automation tools, relational databases, APIs, or enterprise SaaS applications.
• Experience creating prompts, reusable instructions, automations, applications, or prototypes that use generative AI.
• Exposure to Agile delivery, user acceptance testing, process mapping, source control, or technical documentation.
• Coursework, training, or an entry level credential related to application development, automation, data, cloud platforms, or responsible AI.
• this position is not eligible for employment based sponsorship

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or Remote