Principal Software Engineer

ServiceNow; New York (NY); Hybrid; USD 221,000 - 387,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an AI Solution Consultant to join our Strategic Initiatives COE, designing and delivering AI-native solutions—agents, assistants, and reusable skills—that scale across the enterprise.

Reporting to the SVP, you will train frontier models, compose production-grade systems, implement rigorous evaluation, and ensure secure, compliant deployments that meet our rigorous security, privacy, and governance standards.

Qualifications

• AI expert in multi-agent solutions with real-world deployments.
• Experience building AI agents, copilots, or skills that shipped.
• Hands-on with agent frameworks and developer tooling.
• Strong evaluation discipline: metrics, test sets, quality, safety.
• Proficient in Python and integrating APIs, cloud services and containers.
• Bachelor's or Master's in Computer Science or Engineering, or equivalent.

Responsibilities

• Design, build, and productionize AI agents, assistants, and reusable skills.
• Turn ideas into MVPs and partner with engineering to productionize.
• Incorporate evaluation to define and measure success and reliability.
• Create secure, controlled agentic workflows with guardrails.
• Select and integrate frameworks, tools, and models; build reusable patterns.
• Contribute to COE with cross-organizational collaboration.
• Document builds, usage, and evaluation procedures.

Skills

AI expertise

Real AI solutions

Agent frameworks

Evaluation discipline

Python

APIs & cloud

CS/Engineering degree

Education

CS/Engineering degree

Tools

Claude SDK

OpenAI SDK

Google SDK

SKILL.md standards

Docker

Kubernetes

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

AI Solution Consultant

Armis is seeking talented, motivated AI builders to join our Strategic Initiatives team as part of a new AI Center of Excellence. Reporting to the SVP of Strategic Initiatives, this team designs and ships AI-native solutions — agents, assistants, and reusable skills — that advance Armis's security mission and multiply the impact of teams across the company.

This is a builder role. We're looking for engineers fluent in modern AI application development — agent frameworks, harnesses, tool use, prompting, retrieval, and evaluation —notmachine learning engineers. You will be expected to train foundation models / frontier models . You will compose capable, production‑grade AI systems on top of frontier models, get them into people's hands, and bring the rigor to prove they actually work.

What you'll do

• Design, build, and bring to production ready: models, AI agents, assistants, and reusable skills that solve real problems for Armis and its customers.
• Turn ideas into working MVPs fast, then partner with engineering to harden them into reliable, production‑ready systems.
• Build evaluation into everything you ship — define what "good" means for each solution, measure it, and hold the bar. Due diligence through rigorous evals is non‑negotiable, not an afterthought.
• Compose agentic workflows that are secure by construction, using secure harnesses along with appropriate isolation, guardrails, and controls.
• Select and integrate the right frameworks, tools, and models for each job, and turn what works into reusable patterns and best practices for the COE.
• Also be a part of the COE Consult team to help across the organization.
• Document what you build and how it should be used, operated, and evaluated.

Qualifications

Qualifications

• An AI Expert in Multi-agentic solutions.
• Demonstrated experience building real AI solutions — agents, assistants, copilots, or skills — that shipped and got used, not just prototyped.
• Deep, hands‑on familiarity with modern agent frameworks and developer tooling (agent SDKs such as the Top 3 providers SDKs (Claude, OpenA and Google), thorough understanding and use of SKILL.md skills standard, plus the judgment to know which to reach for when.
• Strong evaluation discipline: building test sets, defining metrics, and measuring quality, safety, and reliability before and after deployment.
• Proficiency in Python and comfort integrating APIs, tools, and cloud services (AWS, Azure, or GCP) with containerization (Docker, Kubernetes).
• Bachelor's or Master's in Computer Science, Engineering, or a related field, or equivalent professional experience.

Preferred

Experience in security, or building AI for security use cases

For positions in this location, we offer a base pay of $221,200 - $ 387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• Have run NPS at a company where the number was reported externally or to a board, with the scrutiny that brings
• Know the difference between a journey map that generated consensus and one that generated decisions
• Have worked across both product and post‑sale organizations and can speak either language

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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