AI Solutions Architect: Human-Centric GenAI for Telecom

R Systems; Denver (CO); On-site; USD 130,000 - 170,000; Full time

Job summary

R Systems in Denver, CO is seeking an AI Solutions Architect to shape the AI blueprint at the intersection of advanced AI and real-world telecom and contact centers. You will design end-to-end architectures that connect data, models, APIs, and UIs across CRM, contact center, and customer operations platforms.

You will lead the development of GenAI services and shared decisioning (NBO/NBA, agent assistance, RAG) and ensure consistency of offers and responses.

Responsibilities

• Design end-to-end architectures that connect data, models, APIs, and UIs across CRM, contact center, and customer operations platforms (WFM, field service, ticketing).
• Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses.

Job description

R Systems in Denver, CO is seeking an AI Solutions Architect to shape the AI blueprint at the intersection of advanced AI and real-world telecom and contact centers. You will design end-to-end architectures that connect data, models, APIs, and UIs across CRM, contact center, and customer operations platforms.

You will lead the development of GenAI services and shared decisioning (NBO/NBA, agent assistance, RAG) and ensure consistency of offers and responses.