AI Solution Lead

loomAI; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

loomAI is seeking a program leader to own and run client engagements for AI initiatives in regulated environments. You will steer weekly rhythms, manage senior stakeholder relationships, and ensure the right information is delivered at the right time.

You’ll translate AI behavior into clear business terms and guide cross-functional teams to align on strategy and delivery. You have 3–6 years of client-facing program experience in consulting or professional services, with hands-on AI or analytics

Qualifications

• 3–6 years running client-facing programs in consulting or professional services.
• Direct experience on AI, data, or analytics programs.
• Comfortable owning senior stakeholder relationships and hard conversations.
• Ability to align multiple functions across a large organization for AI initiatives.
• Explain AI system behavior and trade-offs to non-technical executives.
• Actively using AI tools in your own work.

Responsibilities

• Run the client engagement with weekly rhythm and escalations.
• Own alignment across the client ecosystem across marketing, technology, data, operations, and compliance.
• Manage senior stakeholder relationships across business and technology.
• Navigate competing priorities to keep delivery on track.
• Identify risks and propose a path forward.
• Plan for engagement growth and client needs ahead of time.
• Translate AI system behavior into plain business language for executives.

Skills

Client program management

AI fluency

Stakeholder management

Risk & issue identification

Job description

ABOUT THE ROLE

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enterprises in regulated industries. The work is technically complex, the

clients are sophisticated, and the stakes are real. We need someone who can own

the client relationship, keep senior stakeholders aligned, and make sure

momentum never stalls — on programs where AI is the core of what's being

delivered.

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THE ROLE

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You run the program. You own the room.

In practice, this means you are the person the client calls. You run the weekly

steering meeting, manage competing priorities across business and technology

stakeholders, and make sure the right people have the right information at the

right time. When something is about to go sideways, you know before it does.

You also understand what's being built. Not at an engineering level — but well

enough to ask the right questions, recognize when a technical decision has

business consequences, and explain an AI system's behavior and limitations to a

client executive who didn't ask for a technical briefing.

You've worked on AI programs before — implementations, deployments,

transformations. You know the difference between a model that's been trained

and a model that's been deployed. You know why "the AI said so" is not a

sufficient answer in a regulated environment. That knowledge makes you a better

program lead.

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WHAT YOU'LL DO DAY TO DAY

Concrete responsibilities, not vague ownership.

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CLIENT & PROGRAM

• Run the client engagement — own the weekly rhythm, the escalations
• Own alignment across the client ecosystem — AI initiatives cut across marketing, technology, data, operations, and compliance; you make sure none of those boundaries become blockers
• Manage senior stakeholder relationships across business and technology — including competing agendas and organizational politics
• Navigate competing priorities to keep delivery on track without burning the relationship
• Identify risks before they become issues and bring a proposed path forward
• Think about what comes next — how the engagement grows, what the client needs before they ask

AI PROGRAM CONTEXT

• Own the value narrative with the client — translate what the AI system is delivering into business terms that resonate with executives
• Translate AI system behavior and limitations into plain language for client executives
• Know when to escape a technical question versus when to answer it yourself
• Ensure client understanding of what AI is doing, how decisions are made, and where humans remain in the loop
• Use AI tools actively in your own program management work
• Work closely with our technical team — understand what they need from the client to succeed

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WHAT WE'RE LOOKING FOR

Program experience. AI fluency. Client confidence.

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MUST-HAVES

• 3–6 years running client-facing programs in a consulting or professional services context
• Direct experience on AI, data, or analytics programs — not just general
• Comfortable owning senior stakeholder relationships and managing hard conversations
• Experience aligning multiple functions across a large organization — AI initiatives don't stay in one lane and neither do you
• Can explain AI system behavior, trade-offs, and limitations to non-technical executives
• Actively using AI tools in your own work — not just aware of them
• Track record of delivering outcomes under pressure in ambiguous

STRONG PLUS

• Financial services or insurance background
• Experience managing programs where AI or ML models were in production
• Consulting firm background (Big 4, boutique, or strategy firm)
• Understanding of AI governance, explainability, or regulated AI deployment

WHAT WE OFFER

Real clients. Real AI. Real upside.

• RATECompetitive, commensurate with experience
• ACCESSDirect access to founders — real ownership from day one
• EXPOSUREEnterprise AI deployments in complex, regulated environments
• PATHFull-time conversion based on performance and growth, with equity

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Candidates must be authorized to work in the United States without visa