AI Solution Engineer

Broccoli AI; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Broccoli AI in Lehi, Utah, is seeking an AI Solution Engineer to help customers adopt and operate Broccoli in their day-to-day workflows. This highly technical, customer-facing role requires comfort troubleshooting complex issues and partnering across teams to improve product quality and outcomes.

You’ll work with Engineering and Customer Success to resolve problems quickly, surface recurring patterns, and scale support processes as Broccoli grows.

Qualifications

• 3+ years of experience in technical support or similar customer-facing role.
• Strong troubleshooting instincts and the ability to work through ambiguous technical issues.
• Experience reading logs and using ticketing tools like Zendesk.
• Comfort communicating with customers throughout issue resolution.
• Interest in AI and fast-moving environments where AI is central.

Responsibilities

• Resolve customer issues across product, workflow, and support queues
• Troubleshoot using logs, SQL, and debugging workflows
• Investigate AI agent, call flow, and platform integration issues
• Collaborate with Engineering/Product to report bugs and patterns
• Communicate clearly with customers and internal teams
• Help define and improve support processes and docs
• Support a range of customers from SMB to enterprise
• Contribute to a strong customer experience with speed and quality

Skills

Technical support

Solutions engineering

Customer-facing

Troubleshooting

Tools

Zendesk

Job description

About Broccoli

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:

• Hundreds of contractors use Broccoli to run their front office

• We’ve grown from $0 → millions in ARR in under a year

• We’re trusted by both single-location operators and the largest PE‑backed roll‑ups

• Raised $25M+ from Khosla Ventures and YC

The Role

We’re hiring an AI Solution Engineer to help our customers successfully adopt and operate Broccoli in their day-to-day business.

This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.

You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.

What You’ll Do

• Resolve customer issues across product, workflow, and technical support queues

• Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows

• Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations

• Partner with Engineering and Product to elevate bugs, document patterns, and close feedback loops

• Communicate clearly with customers and internal teams about issues, expectations, and resolutions

• Help define and improve support processes, documentation, and quality standards as the team grows

• Support a wide range of customers, from SMB operators to larger enterprise accounts

• Contribute to a strong customer experience while balancing speed, quality, and technical rigor

What You’ll Bring

• 3+ years of experience in technical support, product support, solutions engineering, or a similar customer‑facing technical role

• Strong troubleshooting instincts and the ability to work through ambiguous technical issues

• Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar

• Comfort working directly with customers and managing communication throughout issue resolution

• Interest in AI products and enthusiasm for working in a fast‑moving environment where AI is central to the product and day-to-day work

• Strong judgment, ownership, and willingness to learn quickly

• Education is not a major factor; we care more about relevant experience and capability

Nice to Have

• Experience supporting SaaS products in a ticket‑based environment

• Experience with SQL, JavaScript, APIs, or light scripting

• Experience in AI, communications, VoIP, or workflow automation products

• Experience supporting mid‑market or enterprise customers

• Experience working closely with Product and Engineering on escalations and bug reporting

Role Details

• Location: Lehi, Utah

• In-office: Hybrid

• Team fit: We’re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli